MI0038- ENTERPRISE RESOURCE PLANNING

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ASSIGNMENT

DRIVE	SPRING DRIVE 2015
PROGRAM	MBADS (SEM 4/SEM 6)MBAFLEX/ MBA (SEM 4)PGDISMN (SEM 2)
SUBJECT CODE & NAME	MI0038- ENTERPRISE RESOURCE PLANNING
BK ID	B1964
CREDITS	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q. 1. a. Explain the different types of business processes.

Answer:Types of processes in an organization

There are three different types of business processes:

•        Primary processes (also called essential processes)

•        support processes

•        Management processes

Primary processes: Primary processes are end-to-end, cross-functional and deliver value to customers. Primary processes are often called critical processes, as they represent the essential activities that an organization performs to accomplish its mission. These processes make up the value chain where each step adds value to the previous step as measured by its contribution in the creation or delivery of a product or service,

b. What are the different components of an information system

Answer:Qualified people are a vital component of any information system. Technical personnel include development and operations managers, business analysts, systems analysts and designers, database administrators, computer programmers, computer security specialists, and computer operators. In addition, all workers in an organization must be trained to utilize the capabilities of information systems. Billions of people around the world are learning about information systems as they use the Web.

Information systems support operations, knowledge work, and management in organizations. (The overall structure of organizational

Q. 2. Write short notes on

a. Customer relationship management: Customer relationship management (CRM) is an approach to managing a company’s interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.CRM products come

b. Data warehousing: In computing, a data warehouse (DW or DWH), also known as an enterprise data warehouse (EDW), is a system used for reporting and data analysis. DWs are central repositories of integrated data from one or more disparate sources. They store current and historical data and are used for

c. Data Mining: Data Mining is an analytic process designed to explore data (usually large amounts of data - typically business or market related - also known as "big data") in search of consistent patterns and/or systematic

d. OLAP:OLAP (online analytical processing) is computer processing that enables a user to easily and selectively extract and view data from different points of view. For example, a user can request that data be analyzed to display a spreadsheet showing all of a company's beach ball products sold in Florida in the month of July, compare revenue figures with those for the same products in September, and

Q. 3. Elaborate the different modules under manufacturing and production planning

Answer:Traditionally production planning software was a separate package or an independingly functioning module in Standard ERP. The level of administration needed was high and reporting took a long time.Standard ERP has a

Q. 4. Discuss the various terminologies of ERP purchase system

Answer:Purchase Management module in eresource ERP streamlines procurement of required raw materials, packaging material, sub assembly and other non-inventory materials. It automates the processes of identifying potential suppliers, Supplier Evaluation, Supplier Quote Evaluation, awarding purchase order to the supplier, and billing processes. Purchase module is tightly integrated with the inventory control and production planning modules.

Q. 5. CRM is a powerful tool used by an organization to acquire new customers and retain the existing ones. Explain various types of CRM.

Answer: Customer Relationship Management, better known as CRM, is a broad term that covers concepts used by companies to manage their relationships with customers, which may include attracting the customer, analyzing the customer, and satisfying the customer. CRM is not simply advanced technology; it is a comprehensive approach to customer relationship management. Straight Marketing offers different

Q. 6. a. Explain main application suite provided by JD Edwards World Solutions Company.

Answer:In June 2003, the JD Edwards board agreed to an offer in which PeopleSoft, a former competitor of JD Edwards, would acquire JD Edwards. The takeover was completed in July. OneWorld was added to PeopleSoft’s software line, along with PeopleSoft's flagship product Enterprise, and was renamed JD Edwards EnterpriseOne.

Within days of the PeopleSoft announcement,

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