MH0059 – Quality Management in Healthcare Services

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ASSIGNMENT

DRIVE
SPRING 2015
PROGRAM/SEMESTER
MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) / PGDISMN (SEM 2)
SUBJECT CODE & NAME
MH0059 – Quality Management in Healthcare Services
BOOK ID
B1323
CREDITS
4
MARKS
60


Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme


Q. 1 Discuss the dimensions of quality management in healthcare

Answer : Dimensions of quality in healthcare :

Quality in healthcare includes four distinct colors or dimensions:

1.       Accreditation and Certification of Hospitals and Community-Based Services

2.       Clinical Quality Performance




Q. 2 Explain the tools used for quality improvement in healthcare services.

Answer : The basic seven control tools considered for achieving quality are Flow Chart, Check sheet, Histogram, Pareto Analysis, Scatter Diagram, Control Chart, and Cause and Effect Diagram for
Quality control tools-








3 Describe the various phases in implementation of Six Sigma.

Answer : Six Sigma implementation strategies can vary significantly between organizations, depending on their distinct culture and strategic business goals.

After deciding to implement Six Sigma, an organization has two basic options:

·         Implement a Six Sigma program or initiative



Q.4: Discuss the steps followed in implementation of QMS in healthcare organization.

Answer : Steps to Creating a Total Quality Management System
1.  Clarify Vision, Mission and Values
Employees need to know how what they do is tied to organizational strategy and objectives which makes it important that all employees understand where the organization is headed (its vision), what it hopes to accomplish (mission) and the operational principles (values) that will steer its priorities and decision making.




Q.5: Define total quality management. Discuss the importance of TQM in healthcare.
Answer : Total quality management :

Total Quality Management / TQM is an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services which are offered by an organization, requiring the involvement of management, workforce, suppliers, and customers, to meet



Q6. Explain team processes in healthcare.
Answer :

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