OM0016 – QUALITY MANAGEMENT

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DRIVE: Spring 2017

PROGRAM: MBA

SUBJECT CODE & NAME:

OM0016 – QUALITY MANAGEMENT

CREDITS & MARKS: 4, 60

SEMESTER: IV

BK ID: B2009

Q.1: Explain various Principles of Total Quality Management

(Explain various Principles of Total Quality Management)

Answer:

Total Quality Management (TQM) is a management approach focusing on the improvement of quality and performance in all functions, departments, and processes across the company to provide quality services which exceed customer expectations. TQM expands the scope of quality of every department from top management to lower level employees. It enables management to adopt a strategic approach to quality and put more effort on

Q.2: Elaborate the concept of International Standards. Also explain the following terms

a. ISO 9001:2008

b. ISO 9004:2009

c. ISO 90003:2004: Software Quality Management

d. ISO 13485:2003: Medical Devices Quality Management

ANS:

ISO 9001:2008:

The ISO develops standards keeping in mind the requirements of the industry. The ISO’s 9000 series is developed to serve the quality aspects, which also include the eight principles of management systems. The ISO 9001 certification is not provided by the ISO. If an organisation wishes to receive the certification, it has to

Q.3: Explain the concept of culture. Differentiate between authoritarian culture and participative culture.

A Concept of culture

Differentiate between authoritarian culture and participative culture.

ANS:

Concept of culture:

“Culture is the deeper level of basic assumptions and beliefs that are shared by members of an organisation that operate unconsciously and define in a basic ‘taken for granted’ fashion an organisation's view of its self and its environment.” -- Edgar Schein A culture can be defined as a set of beliefs, values,

Q.4: Explain the steps of continuous quality improvement.

A Steps of continuous quality improvement

ANS:

Steps of continuous quality improvement:

CQI is a

Q.5: Define different aspects of the design and development of a product.

A Different aspect of the design and development of a product

ANS:

Different aspects of the design and development of a product:

Design involves those activities that are carried to create the appearance, style and touch of a product. Therefore, it includes the architecture of a product, selection of raw materials and processes. On the other hand, the

Q.6: Write Short notes on following.

a. Knowledge Management

b. Expertise location

c. Communities of Practice (CoPs)

d. Knowledge management strategy e. Knowledge culture

ANS:

a. Knowledge Management:

Knowledge Management (KM) is a process of identifying, representing, and adapting perceptions and experiences from various dimensions. The following are some of the popular definitions of KM:

According to Karl Erik Sveiby, “Knowledge management is the art of creating value by leveraging the intangible assets.” In

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