OM0011- ENTERPRISE RESOURCE PLANNING

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DRIVE

Spring 2017

PROGRAM

MASTER OF BUSINESS ADMINISTRATION (MBA)

SEMESTER

III

SUBJECT CODE & NAME

OM0011- ENTERPRISE RESOURCE PLANNING

1. Define Enterprise Resource Planning (ERP). Briefly explain the major benefits of an ERP system.

Define ERP

Explain any 8 major benefits of an ERP system

Answer: “ERP is a packaged business software system that enables a company to manage the efficient and effective use of resources (materials, human resources, finance, etc.) by providing a total, integrated solution for the organisation’s information-processing needs”

2. Write short notes on the following:

a. Decision Support System (DSS)

b. Executive Information System (EIS)

c. Customer Relationship Management (CRM)

d. Management Information System (MIS)

Answer: Decision Support System

DSS is an interactive information system that provides substantial support to managers while taking critical business decisions. It is a computerised information system that is capable of performing logical data analysis and testing hypothesis. Some of the popular definitions of DSS are as follows: According to Hicks, “DSS is an integrated set of computer tools that allow a decision-maker to interact directly with computers to create information useful in making decisions

3. Explain the different phases of an ERP implementation life cycle.

Explain 11 phases of an ERP implementation life cycle

Answer: ERP Implementation Lifecycle

Pre-evaluation screening

Pre-evaluation screening is the first phase of the ERP implementation lifecycle. It includes examining all the available ERP systems. Among these systems, those that are able to meet the organisation’s requirements are selected.

Package evaluation

The package evaluation phase involves a deep analysis of all the shortlisted ERP systems in order to select the

4. Explain the role of manufacturing and production planning module of an ERP system. Briefly explain the sub-modules of the manufacturing module.

Explain the role of manufacturing and production planning module of an ERP system

Explain any 8 sub-modules of the manufacturing module

Answer: The manufacturing and production planning module of an ERP system helps an organisation plan and perform its production activities effectively by providing accurate and timely information.

5. Explain the role of ERP in sales and distribution.

Briefly explain the sub-modules of the sales and distribution module.

Explain the role of ERP in sales and distribution

Briefly explain the sub-modules of the sales and distribution module

Answer: An organisation generates revenue by selling its products and services. These products and services are passed through an extensive distribution network before they reach the end users. This distribution network

6. Define the role of vendors and consultants in ERP implementation.

Define vendor and role of vendors in ERP implementation

Define consultant and the role of consultants in ERP implementation

Answer: Role of a vendor

A vendor provides ERP systems to client organisations as per their requirements at a mutually agreed price. Generally, a contractual agreement is signed between a vendor and a client organisation. This agreement states all the terms and conditions related to the system’s functions, level of quality,

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