BBR 501-Store Operations and Job Knowledge

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ASSIGNMENT

DRIVE	SPRING 2017
PROGRAM	Bachelor of Business Administration- BBA
SEMESTER	5
SUBJECT CODE & NAME	BBR 501-Store Operations and Job Knowledge
BK ID	B 1802
CREDITS	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Question. 1. Elaborate the checklists that are required for opening and closing store.

Answer: Great customer service and sales begins with efficient store operations. A store employee who is preoccupied with running the standard operations of the store will often emphasize store tasks over customer service. Conversely, employees who believe that their only focus is customer interaction can stand idle while their cluttered, dirty store degenerates around them. The most common way to prepare the team for an efficient

Question. 2. Explain the two types of stock check

Answer: Stocktaking involves making an inventory, or list, of stock, and noting its location and value. It's often an annual exercise - a kind of audit to work out the value of the stock as part of the accounting process.

Codes, including barcodes, can make the whole process much easier but it can still be quite time-consuming. Checking stock more frequently - a

Question. 3. Explain the concept of Distribution centre and enumerate the duties of Distribution Centre Head in detail.

Answer: A distribution center for a set of products is a warehouse or other specialized building, often with refrigeration or air conditioning, which is stocked with products (goods) to be redistributed to retailers, to wholesalers, or directly to consumers. A distribution center is a principal part, the order processing element, of the entire order fulfillment process. Distribution centers are usually thought of as being demand driven

Question. 4. Discuss the grooming standards for store employees

Answer: Once the staffs enter their department they need to be dressed in full uniform as per company norms, and also get properly groomed as per the service standards.

Appearance: The frontline team is the brand ambassador of the store. The customers visiting the stores are greeted by this team and are assisted by them. Hence they are expected to present a neat & clean appearance. They are expected to be in uniforms (including shirt, trousers, shoes & socks) which must be worn clean & ironed. Care should be taken so as no stains, broken buttons, or loose thread is present on the uniform.

Question. 5. What are the major KRAs of a store head and Sales member?

Answer: A sales manager plays a key role in the success and failure of an organization. He is the one who plays a pivotal role in achieving the sales targets and eventually generates revenue for the organization.

A sales manager must be very clear about his role in the organization. He should know what he is supposed to do at the workplace.

Let us understand the roles and responsibilities of a sales manager:

·       A sales manager is responsible for

Question. 6. How do stores handle the problem of counterfeit currencies at front-end and back-end cash counters?

Answer: It is at the cash counter that the sale is closed. Most of the retailers are not aware of this important fact and hence ignore this important section or do not put much effort on improving the same. The staffs at the cash counter need to be much disciplined in their activities that they do and need to also concentrate a lot in their work. Cashiers have a tough job to handle as they have to handle daily transactions of around an average of hundred thousand per day. They need to be well verse with the system software and need to have proper training session’s at-least every six months in soft skills and technical skills. As they

Dear students get fully solved assignments

Send your semester & Specialization name to our mail id :

  “ help.mbaassignments@gmail.com ”

or

Call us at : 08263069601

( Prefer mailing. Call in emergency )