Sub: Hospitality Management

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Hospitality Management

Total Marks: 80

Note : All Questions are Compulsory

Each Question Carries Equal Marks

Question.1. What is kitchen stewarding?

Answer:Jobs in the restaurant industry demand long hours, high energy and attention to detail. Basic maintenance and cleanliness of the kitchen and dining area is the responsibility of the steward, who works under the supervision of the head chef or restaurant manager. The job entails a variety of important tasks.

Question.2. What is SABRE? & explain its computer system in detail?

Answer:A computer reservations system or central reservation system (CRS) is a computerized system used to store and retrieve information and conduct transactions related to air travel, hotels, car rental, or activities. Originally designed and operated by airlines, CRSes were later extended for the use of travel agencies. Major CRS operations that book and sell tickets for multiple airlines are known as Global Distribution System (GDS). Airlines have divested most of their direct holdings to dedicated GDS companies, who make their systems accessible to consumers through Internet gateways. Modern GDSes typically allow users to

Question.3. Discuss about sport tourism?

Answer:Sports tourism refers to travel which involves either observing or participating in a sporting eventstaying apart from their usual environment. Sport tourism is a fast-growing sector of the global travel industry and equates to $7.68 trillion.

Classification of sport tourism: There are several classifications on sport tourism. Gammon and Robinson suggested that the sports tourism are defined as Hard Sports Tourism and Soft Sports Tourism, while Gibson suggested that there are three types of sports tourism included Sports Event Tourism, Celebrity and Nostalgia Sport Tourism and

Question.4. What is customer service?

Answer:Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

Characteristics of Good Customer Service: Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's

Question.5. Write short note on sightseeing & cultural tourism?

Answer:The emergence of cultural tourism in research practice as an object of study dates back to the beginning of the XX century, but only in 2002 the International Council for cultural and historical monuments publish a formal definition as follows: "The cultural and cultural-cognitive tourism actually is this form of tourism, which focuses on the cultural environment, which in turn may include cultural and historical sights of a destination or cultural-historical heritage, values ​​and lifestyle of the local population, arts, crafts,

Question.6. Describe about food service innovations?

Answer:The food service industry encompasses all of the activities, services, and business functions involved in preparing and serving food to people eating away from home. This includes all types of restaurants from fine dining to fast food. It also

Question.7. Explain history of hotels in America?

Answer:A hotel is an establishment that provides lodging paid on a short-term basis. Facilities provided may range from a modest-quality mattress in a small room to large suites with bigger, higher-quality beds, a dresser, a fridge and other kitchen facilities, upholstered chairs, a flatscreen television and en-suite bathrooms. Small, lower-priced hotels may offer only the most basic guest services and facilities. Larger, higher-priced hotels may provide additional guest facilities such as a swimming pool, business centre (with computers, printers and other office equipment), childcare, conference and event facilities, tennis or

Question.8. Difference between services &physical products?

Answer:What is a service? A service can be defined as the work or help that is provided by an individual, business, or organization to customers, whereas products involve the producing of goods by an individual, business or organization, usually to be sold to customers.

Below are the major differences between services and products:

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