Course: Operations Management

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NMIMS Global Access

School for Continuing Education (NGA-SCE)

Course: Operations Management

Internal Assignment Applicable for December 2016 Examination

Assignment Marks: 30

Instructions:

·       All Questions carry equal marks.

·       All Questions are compulsory

·       All answers to be explained in not more than 1000 words for question 1 and 2 and for question 3 in not more than 500 words for each subsection. Use relevant examples, illustrations as far as possible.

·       All answers to be written individually. Discussion and group work is not advisable.

·       Students are free to refer to any books/reference material/website/internet for attempting their assignments, but are not allowed to copy the matter as it is from the source of reference.

·       Students should write the assignment in their own words. Copying of assignments from other students is not allowed.

Question. 1. Discuss in detail the importance of Product/Technological life cycles in Operations Management. How do organizations face the challenges of quick technological changes in product specifications as well as from customers’ requirements? Explain the same with reference to the Mobile industry, focusing in quick changes in product specifications as well as the changes in the technology used. (10 marks)

Answer: The Product/Technological life cycles are highly important in Operations Management. Organizations face the challenges of quick technological changes in product specifications as well as from customers’ requirements with the help of below mentioned TLC phases.

·       The research and development (R&D) phase when revenue from inputs are negative

·       The ascent phase when corporate out-of-pocket investments have been recovered

·       The maturity phase when all the gain recovered is stable and high

·       The decline phase of reducing the utility and fortunes of the technology

In mobile industry, there have been a lot of quick changes in the product specifications and technology. This part usually

Question. 2. Explain in detail the various types of plant layout concepts that are available in operations management. Give examples on where each of these types can be employed respectively. Briefly explain a layout for a Retail store format, highlighting the good points and bottlenecks, if any. (10 marks)

Answer: The plant layout concept has been quite popular in operation management. The plant layout concept integration in the organization makes it possible for organization to understand things better and function in much better way.

Types of Plant Layout Concept

1.       Product or Line Layout: Only for the manufacturing of one type of products in operating area which will be standardized and produced in large quantities. Raw material is supplied and works gets accelerated with

Question. 3. Education is one of the top sectors of our country. It is also started to being identified as one of the business functions with many corporates starting their own educational institutes. However imparting quality education is a challenge for organizations from non-educational expertise. To understand and suggest roadmaps for the same, answer the following concepts

a) What are the 8 building blocks of Total Quality Management? Discuss how these 8 building blocks can be incorporated in a typical College setup for the objective of providing quality education. (5 marks)

Answer: Total Quality Management (TQM) is considered to be developed in 1950 but it took 20 years since it gained popularity. So, we can say that the rise of Total Quality Management (TQM) is considered to be early 1980s. TQM is organization, attitude and cultural description of a company that offers customers services and products according to their requirements and needs. Quality is the basic requirement of culture and the quality need to be maintained in all aspects of the operation because if all the operations of the process are done efficiently then there are high chances that the defects will be less and waste eradicated from operations will be managed properly.

b) Briefly explain the 5-s methodology of quality and discuss how the same can be applied to an educational institute. (5 marks)

Answer: The 5-s methodology of quality includes five phases which can be efficiently implemented in the educational institution as per requirement.

Five 5S phases are "sort", "set in order", "shine", "standardize", and "sustain".

Sort

·       Make education easier by reducing obstacles.

·       Reduce disturbance chances with unnecessary items

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