QM0023 – Understanding ISO 9001: 2008

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ASSIGNMENT

DRIVE	Fall 2015
PROGRAM	MBA (SEM 4)
SUBJECT CODE & NAME	QM0023 – Understanding ISO 9001: 2008
BK ID	B1930
Credit and Max. Marks	4 credits; 60 marks

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q. 1. Explain the four phases of evolution of quality.

Explanation of four phases of evolution of quality – (i) quality inspection, (ii) quality control, (iii) quality assurance and (iv) quality management

Answer:Total quality management (TQM) is an integrated management philosophy and set of practices that emphasize continuous improvement, reducing rework, meeting customer requirements, increasing employee involvement and teamwork, process redesign, continuous measurement of results, and closer relationships

Q. 2. List the quality management principles. Explain any three of them in detail.

Answer:A principle is a fundamental truth or law and therefore quality management principles are the fundamental truth or laws that form the basis of quality management.Any revision of existing quality management systems should be carried out using the 8 QM principles otherwise the resultant system will not satisfy the intent of ISO 9000:2008.

Q. 3. What is meant by ISO 9001: 2008? List down the major clauses of ISO 9001: 2008.What are the benefits of ISO 9001: 2008?

Answer:ISO 9001:2008 is the title of a document (Standard) that outlines the requirements an organization must maintain in their quality system for ISO 9001:2008 certification. There are several different documents in the ISO 9000 family of standards, but ISO 9001-2008 is the only ISO standard that requires certification.. ISO 9001:2008 is the most recent standard, and the "2008" references the year of latest revision. It was previously called

Q. 4. What is meant by Quality policy? Explain the top management’s responsibility with respect to ‘Quality Policy’ as per the ISO 9001:2008.

Answer:In quality management system, a quality policy is a document jointly developed by management and quality experts to express the quality objectives of the organization, the acceptable level of quality and the duties of specific departments to ensure quality. Quality policy management is a long term strategic issue and

Q. 5. What is meant by ‘provision of resources’? Explain requirements regarding the provision of resources for QMS as per ISO 9001:2008.

Meaning of ‘provision of resources’

Explanation of requirements regarding the provision of resources for QMS as per ISO 9001:2008.

Answer:The requirements in this clause are straightforward. Clauses 4 and 5 addressed quality planning and management's responsibility to implement the system-now Clause 6 outlines the requirements to provide resources to carry out the plan

Q. 6. Write short notes on the following:

(a) Product Realisation

Answer: Product realization is the term used to describe the work that the organization goes through to develop, manufacture, and deliver the finished goods or services. An effective Quality Management System (QMS) includes a comprehensive approach to getting from the product concept to the finished product. This approach, sometimes called a quality plan,  includes the following:

(b) Monitoring and Measurement

                             

Answer:Monitoring and measurement comprises a main part of the ISO 9001 standard, and for good reason. One of the main principles of a good quality management system, upon which ISO 9001 is founded, is evidence-based decision making. The most important application for the data gained is to compare the actual results of a process and compare them to the desired results that were set as the quality objectives for that process in

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