MH0057–Management of Healthcare Human Resources

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ASSIGNMENT

DRIVE	FALL 2015
PROGRAM/SEMESTER	MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) / PGDISMN (SEM 2)
SUBJECT CODE & NAME	MH0057–Management of Healthcare Human Resources
BOOK ID	B1321
CREDITS	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q1 Discuss management development in healthcare organisations.

Answer : While delivering patient care has always been a primary goal of health care organizations, financial outcomes have long been the metric by which success is measured. Increasingly, however, health care leaders are being held accountable for both medical and financial outcomes. As a result, health care executives and providers must understand the determinants of organizational effectiveness—strategy, finance, operations, and leadership.

This leadership development program provides a transformational learning experience that goes far beyond the traditional debate over health care costs. In this global offering, you will examine the critical processes required to develop and implement a

2 Describe recruitment in healthcare services.

Answer : Recruitment, assessment and selection are the three key steps for hiring employees. Of these, recruitment and selection are typically the most challenging for employers. The keys to finding the right candidates at the right time and hiring them are being strategic and thinking about the organization's future.

External Recruitment Methods

Develop relationships with guidance and career counsellors at colleges and universities and ask for help in recruiting for open positions. Reach out to professional organizations that are in line with the organization's mission, and ask to them

3 Explain the objectives of HRM in healthcare.

Answer : The concept of Human Resource Management (HRM)

To begin with, HRM can be accurately termed as a paradigm that is accountable for administration stratagems and actions that effect the relation between employees and organization (Schuler, 2000). Human Resource Management encompasses several strategies necessary for successful management of the staff members working in the organization. HRM also makes sure that procedures adopted by the organization are suitable and effective. Additionally, Bratton & Gold (2007) adds to it by stating that there are a

4 Define performance appraisal. Describe the components of performance appraisal.

Answer : Performance appraisals sometimes have the reputation of creating tension between a supervisor and subordinate. However, sound and effective performance reviews share common components thatmake them positive experiences and maximize the benefit of conducting and participating in them. Emphasizing the good and helping an employee on the road to improvement are important components of effective performance appraisals.

Outstanding Performance

5 Discuss HR audit process.

Answer : Phases in HR Audit :

HR audit process is conducted in different phases. These phases include:

1. Pre-Audit Information:

This phase involves the acquiring and review of relevant HR manuals, handbooks, forms, reports and other information. A pre-audit information request is forwarded to the client who compiles the necessary information for review by our auditor.

2. Pre-Audit Self-Assessment:

6 What is collective bargaining? Explain the principles and characteristics of collective bargaining.

Answer : Collective bargaining :

The term collective bargaining refers to a good-faith business mechanism people use to reach an agreement. Through basic negotiation and other techniques, the people involved find solutions to work-related issues such as vacation time, pay, work hazards, training and work hours that ultimately benefit everyone. People call these processes “collective” because the opinion and well-being of the whole group, or collective, is involved.

Collective bargaining in healthcare organisations:

The primary objective of this bargaining system is to improve conditions in some way to make things more efficient, economical, safe or enjoyable. Going

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