MH0059 – Quality Management in Healthcare Services

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ASSIGNMENT

DRIVE	FALL 2015
PROGRAM/SEMESTER	MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) / PGDISMN (SEM 2)
SUBJECT CODE & NAME	MH0059 – Quality Management in Healthcare Services
BOOK ID	B1323
CREDITS	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme

1 Explain the principles of quality in healthcare.           

Answer : Principles for Health Care

If we're going to fix our economy, we must fix America's broken healthcare system - we cannot afford to wait. Crushing healthcare costs have made it impossible to strengthen our economy, with families and businesses all struggling to make ends meet. Reforming healthcare means: keeping the healthcare you have, if you like it, seeing the doctor of your choice, increasing the quality of care while decreasing costs and eliminating waste, helping small businesses stay competitive, and reforming the insurance market so you will never face losing your coverage. Now is the time, to guarantee everyone access to quality, affordable healthcare.

Affordability

2 Differentiate between Six sigma and Total quality management.

Answer : Six Sigma and Total Quality Management in Healthcare        

Quality improvement in health care has developed gradually as emerging ideas have been explored and implemented within various clinical and non-clinical settings.  One of the more recent methods of quality improvement which has been introduced into healthcare organizations is Six Sigma.  Six Sigma is “a rigorous set of processes and techniques to measure, improve, and control the quality of care and service based on what is important to the customer (Woodard, 2005, p. 229).”

3 Explain the implementation of QMS in healthcare organisation.

Answer : Steps to Creating a Total Quality Management System

1.  Clarify Vision, Mission and Values

Employees need to know how what they do is tied to organizational strategy and objectives which makes it important that all employees understand where the organization is headed (its vision), what it hopes to accomplish (mission) and the operational principles (values) that will steer its priorities and decision making.

2.  Identify Critical Success Factors (CSF)

Critical success factors help an organization focus on those things that help it meet objectives and move a little closer to achieving its mission.  These performance based measures provide a gauge for determining how well the organization is meeting objectives.

4 Define accreditation and certification. List the benefits of accreditation and certification of hospitals.

Answer :  Certification and Accreditation (C&A or Can) is a process for implementing information security. It is a systematic procedure for evaluating, describing, testing and authorizing systems prior to or after a system is in operation. The C&A process is used extensively in the U.S. Federal Government. Some C&A processes include FISMA, NIACAP, DIACAP and DCID 6/3.

NIST Special Publication 800-37, "Guide for Applying the Risk Management Framework to Federal Information Systems," transforms the traditional Certification and Accreditation (C&A) process into the six-step Risk management framework (RMF).

Benefits

Accreditation of hospitals or accreditation of specific

5. Define total quality management. Discuss the importance of TQM in healthcare.

Answer : Total quality management :

Total Quality Management / TQM is an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services which are offered by an organization, requiring the involvement of management, workforce, suppliers, and customers, to meet or exceed customer expectations. Total quality management can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement.

6 Discuss the methods of performance evaluation in healthcare services.

Answer : : Evaluation can only take place in fertile ground. This means that key actors should have an appreciation of the analysis enterprise and a desire to use analysis as a tool for decision-making. In addition, there needs to be active discussion between the evaluator and decision-makers about what new knowledge is to be developed and what research questions and operational definitions of key concepts will be used in the evaluation. (An operational definition is one which identifies objective and measurable variables as being

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Send your semester & Specialization name to our mail id :

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