OPERATIONS MANAGEMENT

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SUBJECT:- OPERATIONS MANAGEMENT
Total Marks: 100

N. B.: 1)All questions carries equal marks.
2)All Questions are Compulsory.



Q.1) Write Short Notes : (30 Marks)
a) Lean Production

Answer:Lean manufacturing or lean production, often simply "lean", is a systematic method for the elimination of waste ("Muda") within a manufacturing system. Lean also takes into account waste created through overburden ("Muri") and waste created through unevenness in work loads ("Mura"). Working from the perspective of the client who consumes a product or service, "value" is any action or process that a customer would be willing to pay for.

The ten rules of lean production can be summarized:






b) Global Strategies for Hospitality services

Answer:In many countries, where tourism has become a major export industry, the hospitality sector is the focal point for concepts of globalization to take root. Indeed, tourism has become the world¹s largest export industry, involving as it does enormous cross-border flows of people and capital. The hospitality industry is one of the world¹s largest employers and arguably one of the largest traders of foreign currency. It is often also a focal point for local society, and is clearly at the



c) Material Requirements Planning

Answer:Material requirements planning (MRP) is a production planning, scheduling, and inventory control system used to manage manufacturing processes. Most MRP systems are software-based, while it is possible to conduct MRP by hand as well.

An MRP system is intended to simultaneously meet three objectives:

·         Ensure materials are available for production and products are available for delivery to


Q.2) Explain Briefly the process Analysis of Manufacturing Process Selection andDesign? (10 Marks)

Answer:Process selection refers to the strategic decisions of selecting the kind of production process to have in a manufacturing plant. The process flow in an organization refers to how a factory organizes material flow using one or more of the process technologies including the job shop, batch shop, assembly line, and continuous flows. The process chosen depends on the customization of the




Q.3) Define Supply Chain Strategy and Explain its feature and nature? (10 Marks)

Answer:A supply chain is a system of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer. Supply chain activities involve the transformation of natural resources, raw materials, and components into a finished product that is delivered to the end customer. In sophisticated supply chain systems, used products may re-enter the supply chain at any point where residual value is recyclable. Supply chains link value chains.





Q.4) Distinguish between goods and services. What are the challenges faced byServices marketers? (10 Marks)

Answer:There is a major difference between goods and services based on both tangible as well as intangible factors. Goods are basically objects or products which have to be manufactured, stored, transported, marketed and sold. Lays chips, BMW, Adidas are some companies manufacturing goods.

Services on the other hand are output of individuals and they can be a collective or individualistic



1) Generating Awareness and Driving Traffic






Q.5) Discuss the features and nature of Project Management? (10 Marks)

Answer:The development of project management has always been in parallel to the development of general trends in worldwide economics. The 1990’s were all about globalisation; the 2000’s are about velocity and close to the edge of a new decade in which the world maybe has to face an


Q.6) Explain in brief the Synchronous Manufacturing and Theory of Constraints?(10 Marks)

Answer:According to Dr.Goldratt, synchronous manufacturing refers to the entire production process working together in harmony to achieve the goals of the firm. Synchronous manufacturing logic attempts to coordinate all resources so that they work together and are in harmony or are "synchronized." The goal is on total system performance, not on localized measures such as labor or machine utilization.



Q.7) Discuss the essence Quality Management in Focus On six Sigma? (10 Marks)

Answer:Total quality management is managing the entire organization so it excels on all dimensions of products and services that are important to the customer. In today's competitive marketplace, the production and delivery of high-quality goods and services is a key element of any organization's success. Quality can be used as a competitive advantage or a strategic weapon for an organization.



Q.8) What is Aggregate Sales and Operations Planning? (10 Marks)

Answer:Many companies adopt a business process known as sales and operations planning (S&OP) to strike a balance between the demand and supply so that the costs of the resources is minimised. The plan aids to solve the problems related to customer satisfaction, inventories stock, timely shipments, finger pointing at others, cash-flow glitches, demand and supply etc. through execution

Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
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