MH0052 – Hospital Organization, Operations and Planning

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DRIVE	SPRING 2014
PROGRAM	M     BA (Sem 3), MBADS (Sem 3 / Sem 5), PGDHSMN (Sem 1)
SUBJECT CODE & NAME	MH0052 – Hospital Organization, Operations and Planning
BOOK ID	B   1213
CREDIT & MARKS	4      Credits, 60 marks

1 Discuss in brief the members of hospital planning team and their role in designing the hospital.

Answer: The Hospital Planning Team

The hospital planning team should ideally consist of the following members:

1. Hospital Administrator

2. Hospital Engineer

3. Hospital Architect

4. Financial Expert

2 Define medical record. Describe the policies and procedures adopted in the medical records department.

Answer:  A „medical record‟ is defined as a systematic documentation of patient personal/social data along with history of his/her ailments, clinical findings, investigations, diagnosis, treatment given, follow-up and final outcome.

Policies and Procedures

1. Records retention policy

There should be adequate storage space available.

3 Discuss the essential principles for managing hospital materials.

Answer: Essential Principles for Managing Hospital Materials are

1. Quantity :

It is essential that the estimation process is based on the changing requirements of hospital in a particular command or catchment area. It is quite natural that quantitative requirements in all the areas can’t be uniform because we find a change in the disease profile of different areas. However some materials of common use are used in almost all the hospitals. The material manager has to make sure that quantitative requirements of hospitals are fulfilled. To be more specific, in the healthcare services, we find more fluctuation in requirements because in case of viral/epidemic diseases, we find use of a few selected items in a very large quantity. Hence from time to time a material manager has to evaluate the changing requirements of

4 Discuss in brief the planning, design and staffing of a billing department in a hospital.

Answer: The Central billing department plays an important role, as liaison office between the management and the patients, in addition to its prime duty of billing. The immense patience, human relations and hospitality is the need of the hour to alleviate the problems of patients who are in distress, as the words spoken and deeds undertaken by the staff working at this department project the theme of humanity. One of the commonest problems faced by the discharged patients at all hospitals is the delay in discharge due to slow bill generation.

Documentation Procedure

5 Discuss the managerial skills required to be possessed by a health service manager.

Answer: Managerial skills can be broadly divided into the following three categories:

A. Knowledge of Subordinate Functions - Technical and Administrative

– The performance of all operative and technical tasks is not a prerequisite for a manager, but he/she should be well versed with all technical specialties under his/her general command, so that, if the need arises, the resources or manpower can be shifted or rescheduled to achieve maximum benefits.

– A manager should be familiar with the administrative problems of the middle or lower level managers and the newly appointed

6 Imagine that you are appointed as a consultant for setting up an outpatient department in a tertiary care teaching hospital. What are the planning considerations you have to keep in your mind before executing the task?

Answer: Importance of Outpatient department:

– The outpatient department is the first point of contact with the hospital.

– Forms an entry point into the healthcare delivery system.

– Inseparable link in the

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