Dear
students get fully solved SMU MBA Spring
2014 assignments
Send
your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call
us at : 08263069601
These
are just questions for reference . To check samples see our latest uploads in
blog archive or search assignments .
(Prefer mailing. Call in emergency )
SEM 3 TQM
QM0010 FOUNDATIONS OF QUALITY MANAGEMENT
1 a. Describe the main features of Companywide
approach on Quality.
b. Write a note on Berry’s dimensions of service
quality.
a. Meaning of Quality and Companywide quality
approach
b. Berry’s 10 Dimensions of service quality
2 Explain the Quality Function Deployment (QFD)
process and describe why it is also called “House of Quality”.
Meaning of Quality Function Deployment (QFD)
QFD Process
Construction of QFD (House of Quality)
3 Discuss the major Barriers/Obstacles to Quality.
Describe how to overcome these barriers.
Barriers/ Obstacles to Quality
Overcoming Barriers
4 a. How is the Human Relations Theory different
from the Classical Theory?
b. Briefly explain the following:
i. Quality Inspection
ii. Quality Control
iii. Quality Assurance
a. Differences between Human Relations Theory and
Classical theory
b. Explanation of Quality Inspection, Quality
Control and Quality Assurance
5 What is service quality? What are the internal and
external measures of service quality?
Briefly explain the Gap Model of Service Quality
Measurement.
Meaning of service quality
Internal measures of service quality
External measures of service quality
Gap model of service quality
6 “Quality is the new buzzword and is dominating
business processes and services like never before”, Justify.
Explanation
QM0011 PRINCIPLES &
PHILOSOPHIES OF QUALITY MANAGEMENT
1 Discuss the dimensions of Quality. What are the
contributions of Kaoru Ishikawa and Edwards Deming to Quality Management?
Dimensions of Quality
Contributions of Kaoru Ishikawa to Quality
Management
Contributions of Edwards Deming to Quality
Management
2 a. Briefly explain the concept of Just in Time.
b. What are the seven wastes identified by Shingo in
manufacturing processes? How these wastes could be eliminated?
a. Concept of Just in Time
b. Seven wastes in production and elimination of
these wastes
3 What is Total Productive Maintenance (TPM)?
Enumerate the benefits of TPM. Briefly explain the eight pillars of TPM.
Meaning Total Productive Maintenance
Benefits of TPM
Eight pillars of TPM
4 Explain the Baldrige model of business excellence.
What are the steps involved in achieving organisational excellence?
Concept of Business excellence
Baldrige Model of Business excellence
Steps involved in achieving organizational
excellence
5 Discuss the meaning and benefits of Six Sigma.
What are the Steps involved in Implementing Six Sigma.
Meaning of Six Sigma
Benefits of Six Sigma
Steps in Implementing Six Sigma
6 “Business process reengineering is one approach
for redesigning the way work is done to better support the organization’s
mission and reduce costs.” Justify.
Meaning of Business process reengineering
Explanation
QM0012 STATISTICAL PROCESS
CONTROL AND PROCESS CAPABILITY
1 a. Explain the concept of Statistical Process
Control.
b. Describe the procedure to construct Fish bone
diagram with an example.
Explanation of SPC
Procedure to construct Fish bone diagram
Example
2 Describe Deming’s Funnel experiment and Deming’s
Red Bead experiment.
Deming’s Funnel experiment
Deming’s Red Bead experiment
3 Differentiate between variable control charts and
attribute control charts. Explain with an example how to calculate p Chart and
np Chart.
Differences
Calculation of p chart and np chart with an example
4 Explain Multivariate Control Charts and
multivariate normal distribution.
Explanation of Multivariate Quality Control Charts
Explanation of Multivariate normal distribution
5 a. Explain the concept of Process Capability. Give
the Significance of Process Capability. Mention the major uses of Process
capability
b. Explain the guidelines for using Acceptance
Sampling.
Concept of Process Capability
Significance of Process Capability.
Uses of process capability
Guidelines for using Acceptance Sampling
6 Explain the methodology for Statistical Process
Control (SPC) implementation. What are the benefits derived from SPC
implementation?
Methodology for SPC implementation
Benefits derived from SPC implementation
QM0013 QUALITY MANAGEMENT TOOLS
1 An organization can have various benefits from
having an efficient Quality Management System. Explain the need of Quality
Management Systems in an organization. List the advantages of Quality
Management Systems.
Need of Quality Management Systems in an
organization
Advantages of Quality Management Systems
2 QFD is a customer driven planning process which
guides through the design, manufacture and marketing of a product or service.
Explain the Approaches and Phases of Quality Function Deployment (QFD).
Meaning of QFD
Approaches of QFD
Phases of QFD
3 a) Reliability engineering is concerned with four
key elements. Discuss.
b) Explain software reliability.
Meaning of Reliability
Key elements of Reliability
Explanation of Software reliability
4 Describe Robust Design Optimisation Strategy.
Explain the steps followed in Robust Parameter Design.
Explanation of Robust Design Optimization Strategy
Steps followed in Robust Parameter Design.
5 Quality Control Charts focuses on the stability of
a process and demonstrates the performance of a project over time. Explain the
basic components of quality control charts. Describe the benefits and drawbacks
of quality control charts.
Components of quality control charts
Benefits of control charts
Drawbacks of control charts
6 What is business excellence? What are the steps
involved in achieving organisational excellence?
Meaning of Business Excellence
Steps involved in achieving organizational
excellence
Dear
students get fully solved SMU MBA Spring
2014 assignments
Send
your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call
us at : 08263069601
These
are just questions for reference . To check samples see our latest uploads in
blog archive or search assignments .
(Prefer mailing. Call in emergency )
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.