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Digital Marketing
Jun 2026 Examination
Q1.
A regional gym chain wants to promote its new fitness app subscription using
Google Ads but is unsure which ad variation will generate the most sign-ups.
They plan to conduct an A/B test: Version A focuses on a time-limited discount
offer, while Version B highlights user testimonials and app features. The
initial test results show a higher click-through rate (CTR) for Version A, but
Version B delivers a better conversion rate (CVR). The marketing manager needs
to decide which ad to keep, considering both short-term and long-term goals.
Apply A/B testing frameworks to interpret the test results and recommend an
evidence-based decision on which ad version to prioritize. Discuss how these
insights should guide future SEA optimization efforts for the fitness app and
how to communicate these findings to management. (10 Marks)
Ans
1.
Introduction
A/B testing is one of the most reliable tools in digital
marketing because it replaces opinion with evidence. When two ad variations
produce different results on different metrics, the real challenge is not just
picking a winner but understanding what each metric is actually telling you
about your audience. In this case, Version A wins on CTR while Version B wins on
CVR. These are not contradictory results. They are complementary insights that
together tell a very clear story about user psychology, campaign strategy, and
the true nature of the gym chain's target customer that the marketing manager
can act on immediately to improve both short-term
Q2
(A). A global wellness brand is facing inconsistent engagement across its major
social media platforms. Their marketing team recently launched a variety of
posts, videos, stories, polls, and articles, yet results remain mixed.
Leadership is concerned that the content is failing to align with measurable
business goals and lacks a unifying brand voice. Stakeholders demand clear
direction, demanding proof that social efforts drive brand awareness and
conversions while maintaining reputation and messaging consistency in an
increasingly competitive industry landscape. Evaluate the effectiveness of this
company's current social media content strategy in aligning with business
objectives. Considering the importance of SMART goals, brand voice, and
platform-specific content, what improvements would you recommend to ensure
consistent engagement and measurable impact across platforms? Justify your
suggestions with reference to best practices. (5 Marks)
Ans
2(A).
Introduction
Posting a variety of content formats across multiple
platforms without a unifying strategy is not a social media strategy. It is
experimentation without direction. For a global wellness brand where trust and
consistency are core brand values, this approach does more damage than doing
less
Q2
(B). A leading consumer brand runs frequent seasonal campaigns and uses
automated quality assurance and variable testing for every launch. However,
inconsistencies remain, some campaigns generate high click-through rates but
also trigger elevated unsubscribe and complaint rates, and there are suspicions
that visually appealing emails are sometimes flagged as spam. The marketing
manager needs to identify the true cause and decide on future campaign
priorities. Evaluate how the interplay of email content, visual design, and
quality assurance testing may lead to both improved engagement and potential
deliverability issues in this scenario. What recommendations would you
prioritize to resolve these contradictions while safeguarding sender
reputation? Support your answer with a balanced assessment. (5 Marks)
Ans
2(B).
Introduction
High CTR combined with high unsubscribe rates is one of
the most misread signals in email marketing. It feels like success on the
surface but signals a deeper problem: the wrong people are opening the email,
or the right people feel deceived by what they find inside. For a brand that
prides itself on quality, this contradiction deserves a root cause
investigation rather than a tactical
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