SBS - Communication & Negotiation Skills

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Communication & Negotiation Skills

Answer any 5 of the following questions: Each question carries 10 marks.

1. Are your organization’s values clearly defined? If yes, what are they? How would you describe your organization’s corporate culture? Can you identify anyone within the organization who exemplifies the corporate culture and values?

Answer: Corporate leaders love to talk about values. They put them on web sites, frame them, place them prominently in boardrooms and proudly espouse them in media interviews. The notion of values has become so pervasive that it’s hard to find any CEO who doesn’t tout their importance.

Yet all too often, values are little more

2. Visualize your ideal leader. Without vetting your thoughts, complete the below table. Try to think of as many adjectives as you can for each category of leadership traits.

Physical Traits                          

Personality Traits

Socioeconomic Traits

Work-performance specific traits

Answer: Over the past several years, one of the most important contributions psychology has made to the field of business has been in determining the key traits of acknowledged leaders. Psychological tests have been used to determine what characteristics are most commonly noted among successful leaders.

The increasing rate of change in the business environment is a major factor in this new emphasis on leadership. Whereas in the past, managers were expected to maintain the status quo in order to move ahead, new forces in the marketplace have

3. i) How does your organization measure performance?

Answer: Measuring performance is a vital part of monitoring an organization’s progress. It comprises measuring the actual performance outcomes or results of an organization against its intended goals. This requires a top-down approach to setting performance criteria rather than a bottom-up approach that I often see occurring in many organizations.

ii) What triple bottom line reporting does your organization conduct?

Answer: The TBL is an accounting framework that incorporates three dimensions of performance: social, environmental and financial. This differs from traditional reporting frameworks as it includes ecological (or environmental) and social measures that can be difficult to assign appropriate means of measurement. The TBL dimensions are also commonly called the three Ps: people, planet and profits. We will refer to these as the 3Ps.

4. i) Try to identify your most commonly used communication channel by conducting an audit of a typical day’s communications. Select a typical workday and itemize each communication channel you used (you may want to tally and then total at the end of the day). You can use the template provided below.

Communication Channel

Number of times used in the day

Individual face-to-face

Meeting

Presentation

Telephone calls (Including mobile)

Video-conferences

Reports

Memos

Letters

Emails

SMS

Others

Answer:

ii) Do you have a preferred communication channel? Is it the most effective channel for the types of messages you typically transmit? Could you use other channels to improve your communication effectively?

Answer:

5. Think of the last time you had to make a decision in the workplace. Was the decision effective? In your opinion, what makes a decision effective?

Answer:

6. Do you believe ethics can be taught? If yes, why? If no, why not? In your opinion, what is the role of leaders for the development of ethical principles in their followers?

Answer: There's constant pressure to achieve performance targets, to reach higher performance levels, and to ensure that people's work supports and furthers the organization's goals.

Performance management is the process used to manage this performance.

The key question asked is, "How well is an employee applying his or her current skills, and to what extent is he or she achieving the

7. How is your performance measured in your current job? What leadership performance measures does your organization employ (if any)?

Answer:

8. What role does CSR play within your organization? Research your organization’s CSR philosophies and literature? In your opinion, are the benefits to the organization tangible?

Answer: CSR is about businesses and other organizations going beyond the legal obligations to manage the impact they have on the environment and society. In particular, this could include how organizations interact with their employees, suppliers, customers and the communities in which they operate, as well as the extent they attempt to protect the environment.

CSR is also referred to as:

Dear students get fully solved assignments

Send your semester & Specialization name to our mail id :

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or

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