QM0015 - ISOQS 9000 Elements

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Summer 2013

Master of Business Administration- MBA Semester 4

QM0015 - ISOQS 9000 Elements

Q1. Define Quality Management System. Explain the scope of Quality management system.

(Meaning – 3 marks, Scope – 7 marks) 10 marks

Answer : Quality Management System :

A quality management system (QMS) can be expressed as the organizational structure, procedures, processes and resources needed to implement quality management. Early systems emphasized predictable outcomes of an industrial product production line, using simple statistics and random sampling. By the 20th century, labour inputs were typically the most costly inputs in most industrialized societies, so focus shifted to team cooperation and dynamics, especially the early signaling of problems via a continuous improvement cycle.

Q2. Explain Design review and Design verification.

(Explanation of each – 5 marks) 10 marks

Answer : Deign review :

A design review is a set of activities whose purpose is to evaluate how well a potential product (a design) meets all

quality requirements. During the course of this review, problems must be identified and solutions must be

developed. Moreover Design review is a set of activities whose purpose is to evaluate the suitability, adequacy, effectiveness, and sometimes the efficiency of a set of characteristics or specifications.

Q3. Explain Product identification and traceability.

 (Explanation – 10 marks) 10 marks

Answer : Product identification and traceability:

ISO 9001 section 7.5.3 addresses identification and traceability of product.  Identification is normally performed by assigning a part number.  Purchased components normally contain a part number from the supplier.  When this is not the case, one should be assigned to the parts or to them upon receipt. During production, a product that goes through multiple process steps must be identified as to which process steps it has gone through.  This is often accomplished by attaching a traveler document.  A traveler will indicate which process steps have been accomplished.

Q4. Explain in-process inspection and testing. Discuss Measurement system analysis (MSA) in QS 9000. (Explanation – 5 marks, MSA – 5 marks) 10 marks

Answer :

 Inspection is generally divided into three categories:

(1)Receiving inspection,

(2) In-process inspection, and

(3) Final inspection.

Q5. a. Describe the inventory control as per ISO standards.

(Description – 5 marks)

Answer : Inventory control as per ISO standards:

Inventory Control is the supervision of supply, storage and accessibility of items in order to ensure an adequate supply without excessive oversupply. It can also be referred as internal control - an accounting procedure or system designed to promote efficiency or assure the implementation of a policy or safeguard assets or avoid fraud and error etc.

Q6. What are the advantages of employee training? What are the different activities an organisation should undertake while training the employees?

 (Advantages – 5 marks, Activities – 5 marks) 10 marks

Answer :  Advantages of employee training :

1. Increased job satisfaction and morale among employees. This has an added benefit of making your company more attractive to prospective employees.

2. More motivated workers, which in turn tends to increase productivity and spur profits.

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