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Summer
2013
Master
of Business Administration- MBA Semester 3
QM0011
- Principles & Philosophies of Quality Management
Q1. Discuss
the various dimensions of Quality.
(Meaning – 2
marks, Dimensions – 8 marks) 10 marks
Answer :
Dimensions of Quality :
Eight dimensions
can be used at a strategic level to analyze quality characteristics. The
concept was defined by David Garvin. Some of the dimensions are mutually
reinforcing, whereas others are not—improvement in one may be at the expense of
others. Understanding the trade-offs desired by customers among these
dimensions can help build a competitive advantage. The most fundamental
definition of a quality product is one that meets the expectations of the
customer
Q2. a.
Discuss Taguchi’s contributions.
(Contributions – 5 marks)
Answer :
Taguchi's contributions :
Taguchi has made
a very influential contribution to industrial statistics. Key elements of his
quality philosophy include the following:
- Taguchi loss function, used to measure financial loss to society resulting from poor quality;
- The philosophy of off-line quality control, designing products and processes so that they are insensitive ("robust") to parameters outside the design engineer's control; and
Q3. What are
Quality circles? Explain the objectives and significant characteristics of
Quality circles.
(Meaning – 2
marks, Objectives – 4 marks, Characteristics – 4 marks) 10 marks
Answer : Quality Circle :
A quality circle
is a volunteer group composed of workers (or even students), usually under the
leadership of their supervisor (or an elected team leader), who are trained to
identify, analyze and solve work-related problems and present their solutions
to management in order to improve the performance of the organization, and
motivate and enrich the work of employees. When matured, true quality circles
become self-managing, having gained the confidence of management. Quality
circles have the advantage of continuity; the circle remains intact from
project to project.
Q4. 5S is a
structured program to achieve a well-organized workplace, its cleanliness and
standardization, for a safer, more efficient and more productive operation.
Explain the principles and implementation stages of 5S. (Principles – 5 marks,
implementation stages – 5 marks) 10 marks
Answer :
Principles of 5S :
The 5S are
prerequisites for any improvement program. As waste is potential gain, so
eliminating waste is a gain. 5S Philosophy focuses on effective work place
organization, implifies work
environment, reduces waste while improving quality and safety. There is no hope
for efficiency or quality improvement with dirty work place, waste of time and
scrap. Principles of 5S are described below :
Q5. Total
Productive Maintenance aims for greater manufacturing competitiveness through
improved effectiveness of machines and equipment. Briefly explain the Eight Pillars
of Total Productive Maintenance. (Meaning – 2 marks, Explanation – 8 marks) 10
marks
Answer :
Total productive Management :
Total Productive
Management (TPM) is a strategy to continuously improve the production process.
The aim is to improve the availability of facilities by eliminating mistakes
and wastage. Moreover it is a set of techniques originally pioneered by Mr.
DENSO in the Toyota Group in Japan
Q6. Discuss
the meaning and importance of six sigma. Explain the steps in implementing six
sigma.
(Meaning – 2
marks, Importance – 3 marks, Steps – 5 marks)
Answer :
Meaning of six sigma :
Six Sigma is a
management philosophy developed by Motorola that emphasizes setting extremely
high objectives, collecting data, and analyzing results to a fine degree as a
way to reduce defects in products and services. The Greek letter sigma is
sometimes used to denote variation from a standard. The philosophy behind Six
Sigma is that if you measure how many defects are in a process, you can figure
out how to systematically eliminate them and get as close to perfection as
possible.
Dear students get fully solved assignments
Send your semester & Specialization name to our
mail id
->
help.mbaassignments@gmail.com
or
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