MA0039 - RETAIL BANKING

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ASSIGNMENT

DRIVE	SUMMER 2015
PROGRAM	MBADS – (SEM 3/SEM 5) / MBAFLEX / MBAN2 – (SEM 3)
SUBJECT CODE & NAME	MA0039-RETAIL BANKING
SEMESTER	3
BK ID	B1619
CREDITS	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

1 Explain the reasons for retail growth- An analysis. Give the advantages of retail banking. Explain the barriers to the development of banking sector in India.

Answer: Reasons for retail growth: It has been a decade-and-a-half since India embarked on an ambitious economic liberalization programme. Over the last five years, many of its benefits have manifested themselves and one of the areas where growth is clearly reflected is retailing.

Primary reasons

2 Write short notes on:

a) Door step Banking

Answer: Over the years, it has been a constant endeavor by Axis Bank to empower customers with self service channels. While the bank has one of the highest networks of ATMs, a best in class mobile banking application and a secure and robust internet banking, we also realize in certain cases of emergency or otherwise you might need services at your Doorstep.

b) Mobile Banking

Answer: Mobile banking is a system that allows customers of a financial institution to conduct a number of financial transactions through a mobile device such as a mobile phone or tablet.

Mobile banking differs from mobile payments, which involve the use of a mobile device to pay for goods or services either at the point of sale or remotely, analogously to the use of a debit or credit card to effect an EFTPOS payment.

3 Explain about the types of customers in retail banking.

Answer:

Loyal Customers

Naturally, we need to be communicating with these customers on a regular basis by telephone, mail, email, etc. These people are the ones who can and should influence our buying and merchandising decisions. Nothing will make a Loyal Customer feel better than soliciting their input and showing them how much you value it. In my mind, you can never do enough for them. Many times, the more you do for them, the more they will

4 Explain about cheque and its features. Explain the aspects on which a banker has to verify.

Answer: Cheque is a very common form of negotiable instrument. If you have a savings bank account or current account in a bank, you can issue a cheque in your own name or in favor of others, thereby directing the bank to pay the specified amount to the person named in the cheque. Therefore, a cheque may be regarded as a bill of exchange; the only difference is that the bank is always the drawee in case of a cheque. The Negotiable Instruments Act, 1881 defines a cheque as a bill of exchange drawn on a specified banker and not

6 Explain on Leveraging Technology. Write about Product and process innovation. Also write down on Technology Vs Global competition.

Answer: Leverage is a very popular business term on the Web. B2B Web sites offer to leverage Web sites, code, interactivity, storage area networks, database technology, and many other things. In the world of finance, leverage is the use of borrowed money to make an investment and the return on an investment.

Product and process innovation: Product innovation is the creation and subsequent introduction of a good or service that is either new, or an

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Send your semester & Specialization name to our mail id :

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