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Business
Communication
Note: Answer all questions. Kindly note
that answers for 10 marks questions should be approximately of 400 words. Each
question is followed by evaluation scheme.
Answer the following questions. (10 Marks)
Q. 1. a. Explain the causes of
miscommunication at organizational levels.
Answer:In the workplace miscommunication can be blamed for a significant amount
of conflict and the tension that it stirs. It would be unrealistic to think all
miscommunication could be prevented, but if we understood its causes, the
percentage could likely be decreased. Five common causes include:
1) Being unaware of nonverbal communication:
A significant portion of
miscommunication occurs without recognition. Through nonverbal cues,
communication is often misconstrued and misrepresented.
2) Poor communication between employees and
company management: For
communication to be fluid between employees and management staff,
Q.2 Write detailed answers for the
following questions. (10 Marks)
a. What are the elements of persuasive
messages? Please write the three-step writing process for persuasive messages.
Answer:Persuasion is part of the communications process. The five basic elements
of persuasion--source, message, medium, public and effect.The quality of
source--the person or organization sending the message--is very important in
influencing how effective the message is. The source must have credibility. The
more credible the source, the more persuasive it is. The best way to remain
credible is to be honest and accurate all the time. Being liked by your
audience is important to being able to persuade them. The message is the lone aspect over which a
writer has total control. You decide what to say and when and how to say it.
The be
b. Define an Oral Report. What are the
characteristics of effective Oral Reports?
Answer:An oral report also has the same three basic parts as a written report.
The introduction should "hook" your audience. Catch their interest
with a question, a dramatic tale or a personal experience that relates to your
topic.
Rule 1: Talk to the Audience
We do not mean face the audience, although
gaining eye
Q.3 Read the case study carefully and
answer the questions. (10 Marks)
Facts: - A company in retail segment. The
company is currently holding 12 shops in the state with a staff of 350 on all
the levels. The current turnover of the company is 700 crores. The company is
planning to add 6 more shops by the end of financial year out of which 3 are
opened recently. The company has shifted some of the current staff at the new
locations, yet few of the shop managerial staff has been acquired anew from the
competitor companies and have been appointed at the older as well as newer locations.
Problems:
1. There is a general feeling of
dissatisfaction and stress in the staff.
Answer:Employers should look for ways to give employees more control over their
schedules, environment, and/or work habits. For instance, employers could offer
alternative work schedules such as flextime or telecommuting. Today's employees
have demanding schedules outside of work, and many workers appreciate a boss
who considers work-life balance. Because every person's obligations outside of
work are different,
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