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Case Study
Q. Can voluntary ISO 9000 certification
alleviate regulatory burden & improve safety? Enhancing awareness of ISO
9000 certified companies’ performance improvements as a possible means to
reform regulation (any company of your choice)
Answer:Based on quality assurance
theories and empirical observations the aim of the proposed research is to
develop an explanation for if, when, and, under which circumstances and
conditions ISO9000, the world's most popular quality assurance and management
system, is likely to have a positive effect on a trucking company's safety and
other performance results. The conditions under which companies become
certified differ. These differences range from the size and visibility of the
company, its motivation for certification, the auditors and consultants the
company engages, the process and content of certification itself (e.g. the
experience of the auditors with the industry and its safety problems and their
capability of transferring their experience to the certified company), and
post-certification actions the company takes, for example the kind of and
post-certification actions the company takes, for example the kind of driver
training it introduces, the maintenance practices it follows, and the way it
learns from mishaps and other types of near misses through the corrective
action procedure that ISO9000 imposes.
For instance to what extent does
certification lead to the collection of new data about mishaps and the
introduction of a new procedure for learning
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