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Information
Systems for Managers
Note: Answer all questions. Kindly note
that answers for 10 marks questions should be approximately of 400 words. Each
question is followed by evaluation scheme.
Q 1)
What are the business benefits of analyzing customer purchase data and
constructing behavioral profiles? How do information systems help to achieve
this? Explain with three examples how customer relationship management has
helped organizations gain competitive advantage.
Answer:Business benefits of analyzing
customer purchase data and constructing behavioral profiles:
·
Inform
product owners and stakeholders of variables that cluster payers when compared
with non-payers or between different types of payers. We cannot establish
causality but we can segment users. While this is not very actionable, it
provides a starting point for a lot of things.
·
Understand
what are the most and least effective purchase paths. Think of this as funnels.
We can also segment users over funnels, things like that.
·
Understand
how players interact with purchases. For instance if a group of players have a
high viral impact in the game leaves because they
Q 2) How can Business Intelligence help
companies refine their business strategy? Give two examples to illustrate your
answer. Elaborate on the importance of understanding how a business process
works when trying to develop a new information system. Give two examples to
support your answer.
Answer:Business intelligence (BI) enables organizations to understand, analyse,
and make predictions about the dynamics of the market and its business
environment. It allows the conversion of data into relevant information, and to
share this information with those who need it, when well addressed, enabling them
to make prompt decisions. In addition, BI allows companies to combine data from
a variety of sources and can thus have a clearer vision that needs to be
increasingly integrated and up to date.
Dear
students get fully solved assignments
Send
your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call
us at : 08263069601
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