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Operations Management
Question Paper
Maximum
Marks: 80+20 Paper Presentation
Instructions:
Answer
all questions as per the given instructions.
•
Support your answers with relevant operations management concepts, frameworks,
and
real-world examples.
• Clarity, depth of analysis, and logical reasoning
will be given additional weightage.
Section A: Descriptive Questions (20 Marks)
(Answer any four questions, each carrying 5marks.)
1. Explain the various types of production systems with examples.
Answer:
Various Types of Production Systems with Examples:
- Job Production: This type of system is used for the production
of single or small batches of unique, customized products. Each product is
made to order, with a high degree of labor skill and flexibility required.
2. Discuss the importance of demand forecasting in operations
management.
Answer:
Importance of Demand Forecasting in Operations Management:
Demand forecasting plays a crucial role in operations management as it helps
businesses predict future customer demand for products or services. Accurate
forecasting aids in optimizing production schedules, inventory management, and
resource allocation.
- Production
Planning: Helps in
aligning production with expected demand, reducing the risk of
overproduction or stockouts.
3. Describe the principles of lean manufacturing and their
benefits.
Answer:
Principles of Lean Manufacturing and Their Benefits:
Lean manufacturing is a philosophy that focuses on reducing waste
(non-value-adding activities) while maximizing productivity. The key principles
include:
- Value: Identifying what the customer values and
focusing on activities that add value to the product.
- Value Stream Mapping: Analyzing the entire production process to
identify and eliminate inefficiencies.
4. How does facility layout impact operational efficiency?
Answer:
How Facility Layout Impacts Operational Efficiency:
Facility layout refers to the arrangement of machines, equipment, and workers
within a manufacturing plant or business facility. The design of the layout has
a significant impact on operational efficiency as it affects the flow of
materials, workers, and information.
5. Discuss the impact of automation and technology on modern
operations management.
Section B: Case Studies (60 Marks)
Case Study 1: Inventory Management in a Retail Chain (20 Marks)
Scenario:
CE Retail, a supermarket chain, is facing inventory management
issues. The company
frequently experiences stockouts for popular products while
overstocking slow-moving items,
leading to high holding costs and lost sales. The management is
considering implementing a
better inventory control system.
Questions:
a) What
inventory management techniques can CE Retail use to optimize stock levels?
Answer:
CE Retail can implement the following inventory management techniques to
maintain optimal stock levels:
- ABC Analysis:
- Categorize
inventory based on value and usage frequency:
- A-items: High value, low volume (require tight
control).
- B-items: Moderate value and volume (moderate control).
- C-items: Low value, high volume (basic control).
b) How can
technology (such as RFID or AI-based forecasting) improve inventory management
for CE Retail?
Answer:
Technology can significantly enhance inventory accuracy, visibility, and
decision-making for CE Retail:
- RFID (Radio
Frequency Identification):
- Enables
real-time tracking of inventory at item-level accuracy.
c) What
role does demand forecasting play in solving CE Retail’s inventory issues?
Answer:
Demand forecasting plays a crucial role in aligning inventory levels with
customer needs and market demand. Here’s how it addresses CE Retail’s issues:
Case Study 3: Quality Management in a Service Industry(20 Marks)
Scenario:
PR Airlines has been receiving frequent complaints about delayed
flights, poor in-flight
service, and baggage handling issues. The airline's management
wants to implement a quality
management system to enhance customer satisfaction.
Questions:
Question
a)
What are the key quality management challenges faced by PR Airlines?
Answer:
PR Airlines faces several quality management challenges that are directly
impacting customer satisfaction and operational efficiency:
Question
b)
How can Total Quality Management (TQM) help improve service quality in the
airline industry?
Answer:
Total Quality Management (TQM) is a comprehensive approach that involves all
employees in continuous improvement efforts to enhance quality and customer
satisfaction. In the context of PR Airlines:
- Customer-Centric
Focus:
- TQM prioritizes
customer needs and expectations, ensuring all services are aligned to
enhance passenger satisfaction.
Question
c)
Suggest performance measurement tools that PR Airlines can use to track
service quality improvements.
Answer:
PR Airlines can use the following tools to measure and track service quality
improvements effectively:
- Customer
Satisfaction Surveys (CSAT):
- Post-flight
surveys to capture passengers’ ratings on punctuality, in-flight service,
cleanliness, and baggage delivery.
Case Study 6: Lean Operations in a Restaurant Chain (20 Marks)
Scenario:
TastyBites, a fast-food chain, is facing long customer wait times
and high food waste. The
company wants to implement lean operations to improve service
speed and reduce unnecessary
costs.
Questions:
Question a)
Identify the operational inefficiencies in TastyBites’ restaurant
management.
Answer:
TastyBites appears to suffer from several operational inefficiencies that are
common in fast-food service
Question b)
How can lean principles such as Just-in-Time (JIT) be applied to improve
service efficiency?
Answer:
Lean principles focus on reducing waste and increasing value to the customer.
Just-in-Time (JIT) in the context of a restaurant like TastyBites can offer the
following improvements:
- Made-to-Order Cooking (JIT):
Question c)
What role does employee training and automation play in streamlining
restaurant operations?
Answer:
Employee training and automation are critical components in executing lean
operations successfully:
Employee Training:
- Skill Standardization:
- Ensures all employees follow best practices in
food prep, hygiene, and service—reducing errors and improving speed.
Dear students, get fully solved assignments
by professionals
Do send your query at :
or call us at : 08263069601
(Plagiarism proofed assignments available with 100% surety and refund)
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