Subject : Business Communication

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INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION

 

AN ISO 9001:2015 CERTIFIED INTERNATIONAL B-SCHOOL

 

Name :                                                                                                                       Marks : 80

Course :Masters in Business Administration (MBA 4 Sem)

Subject : Business Communication

 

Answer the following question.

Q1. Write Short notes on Hand Shake (10 marks)

Answer : A good handshake not only makes you look more professional, but it could influence an important business decision, such as whether you strike a big deal or get a new job. The proper grip and hand position are essential to good handshake etiquette, but so is the rest of the body. Do not forget global etiquette--other cultures may add something like a kiss on the cheek or have a different way of shaking.

Function

Business etiquette refers to the practice of observing social norms designed to show courtesy to other people in a professional setting. Handshakes are a standard greeting, and create one of the first impressions you make on a stranger.

Q2. What is the time honored conventions for conducting Interviews? (10 marks)

Answer : The personal interview is your chance to really get to know your prospective employees. You’ll be delving deeper into the skills and requirements you’ve noted on the resumé and phone screening. Mostly, the interview allows you to get a sense of the intangibles, such as passion, initiative, goals, cultural fit, attitudes, and communication skills.

The world of job search has changed dramatically over the years. It’s rare to find your next position in a newspaper wanted ad, and social media is an indispensable tool for both identifying opportunities and establishing credibility with

Q3. Explain the process of Conduct of meeting (10 marks)

Answer : Communicating in a meeting is an essential part of effective communication. Some meetings are not conducted in an efficient manner due to which they fail in accomplishing the sole objective of the meeting. It may be because:

• They do not involve participation of all, or
• They may be too long, or
• They may be unsystematic, or
• They may lack a clear agenda, or
• They may not begin on the planned

Q4. State some Strategies to overcome Stage fear (10 marks)

Answer : Even the most confident performers can suffer from stage fright. Stage fright is common for everyone from Broadway actors to professional presenters. If you have stage fright, then you may start to feel nervous, shaky, or even completely debilitated at the thought of performing in front of an audience. But don't worry -- you can overcome your stage fright by training your body and mind to relax and trying a few tricks. If you want to know how to overcome stage fright, just follow these steps. Before you read, make sure that you know it helps if you have somebody perform with you. Or it also helps if you have a lot of your close friends in the audience.

Q5. Why do listening barriers succeed? (10 marks)

Answer : 1.We receive no formal training in listening

Sure, we have a lifetime of listening to draw upon as a learning experience, but there are no formal training classes for listening. At school, we learn how to read and write and even speak, but listening is a skill we are just expected to pick up.

Consider that we take reading in one form or another as a class in elementary, middle and high schools, either called Basic Language or English Composition. We learn to write in the beginning of our elementary school career and then have writing throughout middle and high school and even college.

Q6. Write notes on Listeners Related Barriers (10 marks)

Answer : There are many things that get in the way of listening and you should be aware of these barriers, many of which are bad habits, in order to become a more effective listener.  Barriers and bad habits to effective listening can include:

Trying to listen to more than one conversation at a time, this includes having the television or radio on while attempting to listen to somebody talk; being on the phone to one person and talking to another person in the same room and also being distracted by some dominant noise in the immediate environment.

Q7. List the measures to overcome Communication barriers. (10 marks)

Answer : Measures to overcome the barriers to effective communication are: 1. Clarify the Ideas before Communication 2. Communicate According to the Need of Receiver 3. Consult others before Communicating 4. Be aware of Language, Tone and Content of Message 5. Convey Things of Help and Value to Listeners 6. Ensure Proper Feedback 7. Communicate for Present as well as Future 8. Follow up Communications 9. Be a Good Listener!

Q8. Explain two way process of Communication with diagrammatical representation (10 marks)

Answer : Two-way communication occurs when the receiver sends response or feedback to sender’s message. In two-way communication process, the sender first transmits the message to the receiver. After receiving a message, the receiver decodes it and then sends back his or her reaction to the sender.

In two-way communication, information flows in two-ways: information form sender to receiver and response from receiver to sender. So it is regarded as the complete communication process.

Two-way communication may occur

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