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II. Consumer Behaviour
Q1) Explain the applications of Consumer Behaviour in Marketing.
Answer: Applications of Consumer Behaviour in Marketing:
·
The most obvious is for marketing strategy- for
making better marketing campaigns. For example, by understanding that consumers
are more receptive to food advertising when they are hungry, we learn to
schedule snack advertisements late in the afternoon. By understanding that new
products are usually initially adopted by a few consumers and only spread
later, and then only gradually, to the rest of the population, we learn that
(1) companies that introduce new products must be well financed so that they
can stay afloat until their products become a commercial success and (2) it is
important to please initial customers, since they will in turn influence many
subsequent customers’ brand choices.
·
A second application is public policy. In
Q2 a) Explain the various stages in the Buyer Decision Process.
Answer: Buying Decision Process
that guide shoppers in their decision and purchase process when buying a
product.
I. Need recognition / Problem recognition :
The need recognition is the first
and most important step in the buying process. If there is no need, there is no
purchase. This recognition happens when there is a lag between the consumer’s
actual situation and the ideal and desired one.
b) Explain the Marketing Research Procedure.
Answer: The market research
process is a systematic methodology for informing business decisions. The figure below breaks the process down into
six steps:
Step 1: Define the Objective & Your “Problem”: Perhaps the most
important step in the market research process is defining the goals of the
project. At the core of this is
understanding the root question that needs to be informed by market research. There is typically a key business problem (or
opportunity) that needs to be acted upon, but there is a lack of information to
make that decision comfortably; the job of a market researcher is to inform
that decision with solid data.
Q3) Explain the Traditional approach of Consumer Behaviour Research.
Answer: One of the toughest, yet
most important, aspects of marketing is understanding why consumers make
decisions. Why does a soccer mom drive an SUV instead of a mini-van? Why does a
teenager drink Coke instead of Pepsi? In these examples, product features
rarely drive consumer choice. Consumer decision making goes much deeper than
that. Marketers need to know what moves consumers at an emotional level in
order to create a persuasive message.
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