MB0038 –Management Process and Organizational Behaviour


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Fall / August 2012
Master of Business Administration- MBA Semester 1
MB0038 –Management Process and Organizational Behaviour - 4 Credits
(Book ID:B1621)
Assignment Set- 1 (60 Marks)
Note: Each Question carries 10 marks. Answer all the questions.


Q1.Explain strategy as an organisational process.
Answer :  Organizational Strategy provides guidelines for action. Uncomfortable and ambiguous strategies may affect the functioning of the individuals & employees adversely and they may experience stress and eventually this may lead to high levels of attrition. Thus, unfair and arbitrary performance evaluation, unrealistic job description, frequent reallocation of


Q2.What are the factors that influences span of control?
Answer :  Spans of control refer to the number of subordinates a manager or supervisor can directly supervise in an organization. Some of the major factors that affect the span of control in an organization are describe below. Level of Management If the superiors are working at the top-level of management, then they have more responsibilities. Therefore, their span of control will be narrow and vice-versa.


Q3.What are the types of plans found in organisations?
Answer :
Ø  Operational plans:

The specific results expected from departments, work groups, and individuals are the operational goals. These goals are precise and measurable. ―Process 150 sales applications each week‖ or ―Publish 20books this quarter‖ are examples of operational goals. An operational


Q4.What are the characteristics of an effective team?
Answer : 1. The team members share a sense of purpose and common goals, and each team member is       willing to work to achieve these goals.
2. The team is aware of and interested in its own processes and examines norms operating within the team.
3. The



Q5.What are the internal and external forces of organisational change?
Answer : Internal and external environmental forces driving organizational change
I would like to find discussion partners regarding internal and external environmental forces driving organizational change face resisting forces that maintain the status quo, where leaders role are collaborative change agents examined amidst individual, group, and


Q6.Ms. Janice Alisha is a General Manager of Production in a company. She finds that there is a need to improve the motivation level of the employees. Suggest some of the motivational tools that she can use to improve employee motivation in her organisation.
Answer : Any CEO


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Fall / August 2012
Master of Business Administration- MBA Semester 1
MB0038 –Management Process and Organizational Behaviour - 4 Credits
(Book ID:B1621)
Assignment Set- 2 (60 Marks)


Note: Each Question carries 10 marks. Answer all the questions.

Q1.What are the principles of management?
Answer : Management Principles from Henri Fayola (1841-1925) are:
1)      Division of Work. Specialization allows the individual to build up experience, and to continuously improve his skills. Thereby he can be more productive.

Q2.What are the characteristics of leading?
Answer :  If you want to be a great leader it requires some indispensable characteristics and qualities. I have already written on some important Quality’s of a Leader, so today let’s focus on some characteristic of an effective leader.

1. Visionary- A



Q3.Briefly explain the four main approaches to Organisational Behaviour.
Answer : Organizational behaviour is the study of the way individuals and groups behave within organizations. It is a mixed field of various psychological and sociological concepts, having a great deal to do with the way people are motivated and how they act on those motivations. There are many different approaches to organizational behaviour; however,


Q4.Explain the five major leadership styles as per the Managerial Grid theory.
Answer :  The Managerial Grid was the original name which was the modifications were made by Robert R Blake and Anne Adams Macanese. After the modifications it was named as Leadership Grid.

Q5.List some of the commonly found perceptual biases.
Answer : Perceptual Bias
Perceptual bias is the lens we automatically filter all of our experiences through. It makes some things seem more noteworthy than others. It guides our reactions and thoughts about what we experience, see, or feel. You cannot get entirely away from perceptual bias. Who you


Q6.Suppose you are the Team Manager in a multinational company with team strength of 12 members. You are given the responsibility of ensuring that the team gives excellent performance or results. What are the key issues you have to handle in team building?
Answer : Goals, purpose,

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MB0039 – Business Communication


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Fall/August 2012
Master of Business Administration- MBA Semester 1
MB0039 – Business Communication - 4 Credits
(Book ID: B1624)
Assignment Set - 1 (60 Marks)
Note: Each question carries 10 Marks. Answer all the questions.


Q1. Explain briefly the characteristics of communication.

Answer :  Communication is the meaningful interaction with people in such a manner that the ideal that the ideal thought is same and getting the feedback also. Communication is commonly defined as "the exchange of thoughts, ideas, feelings, information, opinions, and knowledge". It also involves mutuality of understanding.

Definitions of Communication:




Q2. Name the communication channel to which teleconferencing, Email, and telephone
belong. Explain teleconferencing.

Answer : Two way, but not face-to-face channels .


Teleconferencing



Q3. “Informal communication network is not just for idle rumours and may be useful in many
ways.” Justify.

Answer : Another name for informal networks is the „grapevine‟. In this type of network,
information does not flow in a particular direction, as we have seen with formal networks. The information is also not passed on through official channels such as memos, notices or bulletin boards. The



Q4. Explain some of the approaches for handling customer complaints and listening to customers.

Answer :  I) Believe the customer

There is a saying that “The customer is the king.” Therefore it
is important to take the customers at their word, even though they may not be telling the truth,
rather than doubt what they are saying. Even if the customers‟ complaint may not be justified, it
is important to make an attempt to solve their problem.




Q5. Explain briefly the four steps of the review process.

Answer :  1. Review for strategy

 Review whether the document adheres to the design strategy. For example, whether objectives are accomplished, main idea is conveyed first or last, the technicalities‟ are defined as per target audience requirements, language style used is as per audience requirement, credibility is established, logical flow, etc.

2.




Q6. Explain the different delivery styles that speakers can select for their presentation.

Answer : I) Speaking impromptu


In this case, the speaker is called upon to say a few words without any warning or advance notice. Since there is little or no time given for preparation, it is suited for only expert speakers. Impromptu speeches must be brief, simple and direct, compared to prepared speeches.

ii) Speaking extemporaneously



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Fall/August 2012
Master of Business Administration- MBA Semester 1
MB0039 – Business Communication - 4 Credits
(Book ID: B1624)
Assignment Set - 2 (60 Marks)

Note: Each question carries 10 Marks. Answer all the questions.


Q1. Explain the five steps of SQ3R techniques of reading.

Answer :  1. Survey


Survey refers to a quick glance through the title page, preface and chapter headings of a text. By surveying, you will be able to gauge the main ideas of the text. Besides,
the author’s name, date, place of publication and title page can give you an idea of the general
subject area




Q2. Write a note on the responsibilities of chairperson during a meeting.

Answer :  1. Opening the meeting


The manner in which the meeting is opened is important, as good opening will ensure that the rest of the meeting proceeds smoothly. Generally, when you open a meeting it is a best practice to sum up what has been stated in the agenda - including the goals, background information and expectations of the participants. It is also a good idea to provide an outline of how the meeting will proceed, as well as schedule of the



Q3. When you write a memo what language and writing style will you follow, explain.

Answer : As a memo is a short, informal report, the following points have to be remembered regarding the language and style that is used:

I) Be concise




Q4. As a job applicant, how will you prepare for an interview?

Answer : : Interview Preparation

An invitation for an interview shows that, on paper, you are the right person required by the organisation for the vacant position. In fact, it is estimated that 80% of candidates are rejected at the application stage so you are really more than three quarters of the way towards getting the job!



Q5. Explain the principles that you need to follow while using emails for business communication.

Answer :  I) Watch the content

e-mail messages are not always confidential and one can never be sure who will read them. The minute an e-mail message is sent, multiple copies are created on your own Personal Computer (PC) and server. At the same time, a copy is also created on therecipient‟s PC and server. There is no way of ensuring that the message will not be forwarded to others. Sometimes, e-mail messages can even be used as proof in court. Once a message is sent, a permanent record is created. Therefore, it is always wise to avoid writing anything negative or offensive in e-mails.




Q6. Select a company of your choice. Write a sales letter in the AIDA format to a prospective customer, persuading him/her to buy the company’s product.

Answer :

October


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MB0040 – Statistics for Management


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Master of Business Administration- MBA Semester 1
MB0040 – Statistics for Management - 4 Credits
(Book ID: B1623)
Assignment Set - 1 (60 Marks)
Note: Each question carries 10 Marks. Answer all the questions.

Q1. Mention the characteristics of Statistics. Explain any two applications of Statistics.
Answer: -
Statistics is the study of the collection, organization, analysis, interpretation and presentation of data. It deals with all aspects of this, including the planning of data collection in terms of the design of surveys and experiments.
Ø  Characteristics of Statistics

·         Aggregate of Facts



Q2. Distinguish between primary and secondary data. What are the methods of collecting primary data?
Answer: -
 The Difference between Primary and Secondary Sources of Data Primary data is data, which is collected by the researcher themselves. This kind of data is new, original research information. Primary sources enable the researcher to get as close as possible to what actually happened and is hands on. A primary source reflects the individual viewpoint of a participant or observer. Primary sources are first-hand information from a person who witnessed or participated in an event.
Examples of



Q3. Find Karl Pearson’s correlation coefficient between the sales and expenses from the data given below:






Sales
(Rs. Lakhs)
50
50
55
60
65
65
65
60
60
50
Expenses (Rs. Lakhs)
11
13
14
16
16
15
15
14
13

13



Pearson’s Coefficient computational formula :


 
Answer :


Q4. The incidence of occupational disease in an industry is such that the workers have a 20% chance of suffering from it. What is the probability that out of six workers 4 or more will contract the disease?
Answer :


Q5. Use chi-square test to test if the two attributes (Performance and Training) in the following table are independent. Test at 5% level of significance.






Performance
Training
Intensive
Good
Average
Total
Above Average
100
150
40
290
Average
100
100
100
300
Poor
50
80
150
280
Total
250
330
290
870


Answer :  The Chi-Square Distribution


Q6. Construct index numbers of price for the following data by applying:
i) Laspeyre’s method
ii) Paasche’s method
iii) Fisher’s Ideal Index number
Commodity
Base year
Current year
Price
Quantity
Price
Price
A
2
8
A
2
B
5
10
B
5
C
4
14
C
4
D
2
19
D
2

Answer :
Solution:




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Master of Business Administration- MBA Semester 1
MB0040 – Statistics for Management - 4 Credits
(Book ID: B1623)
Assignment Set - 2 (60 Marks)
Note: Each question carries 10 Marks. Answer all the questions.
Q1. Distinguish between Classification and Tabulation of data. What are the types of Classification of data?
Answer :  Introduction

In any statistical investigation, the collection of the numerical data is the first and the most important matter to be attended. Often a person investigating, will have to collect the data from the actual field of inquiry. For this he may issue suitable questionnaires to get necessary information or he may take actual interviews; personal interviews are more effective than questionnaires, which may not evoke an adequate response. Another method of collecting data may be available in publications of Governmen

Q2. Calculate mean and median for the following data
Marks
0-20
20-40
40-60
60-80
80-100
100-120
120-140
No of Students
4
26
22
10
9
6
3

Answer :


Q3. Calculate the regression equations of X on Y and Y on X from the following data:
X
1
2
3
4
5
Y
2
5
3
8
7

Answer : If the plot



Q4. What is sampling? Briefly explain the various methods of sampling.
Answer : Sampling is a tool which enables us to draw conclusions about thecharacteristics of population.
By choosing a sample technique carefully, errors can be minimised. Let ustake a look at the different techniques available. The sampling techniquesmay be broadly classified into.
i) Probability Sampling
ii) Non-Probability Sampling

Q5. A company appoints four salesmen, A, B, C and D, and observes their sales in three seasons- summer, winter and monsoon. The figures ( in lakhs) are given in the following table:


Season
Salesman

    A
B
C
D
Total
Summer
36
36
21
35
128
Winter
28
29
31
32
120
Monsoon
26
28
29
29
112
Total
90
93
81
96
360

Carry out an analysis of variance at 5% level of significance.
Answer :  Let Ho : No significant difference between






Q6. The mean wage is Rs. 75 per day, SD wage is Rs 5 per day for a group of 1000 workers and the same is Rs 60 and Rs 4.5 for the other group of 1500 workers. Find mean and standard deviation for the entire group.

 Answer :


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