QM0025- Quality Standards and Models

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ASSIGNMENT

DRIVE	Fall 2015
PROGRAM	MBA (SEM 4)
SUBJECT CODE & NAME	QM0025- Quality Standards and Models
BK ID	B1932
Credit and Max. Marks	4 credits; 60 marks

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q. 1. What is meant by “Environmental management”? What are the key environmental issues faced by the world?

Answer:The objective of environmental management is improved human life quality. It involves the mobilization of resources and the use of government to administer the use of both natural and economic goods and services. It is based on the principles of ecology. It uses systems analysis and conflict resolution to distribute the costs and benefits of development activities throughout the affected populations and seeks to protect the activities of development from natural hazards. Conflict identification is one of the more important

Q. 2. How does ISO 18001 standard help the organisations? Describe the contents of OHSAS 18001: 2007.

Answer:OHSAS 18000 is an international occupational health and safety management system specification. It comprises two parts, 18001 and 18002 and embraces BS8800 and a number of other publications. OHSAS 18001 was created via a concerted effort from a number of the worlds leading national standards bodies, certification bodies, and specialist consultancies.

Q. 3. What is ISO/ TS16949? Explain ‘production part approval process’ in detail.

Answer:The ISO/TS16949 is an ISO technical specification aimed at the development of a quality management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain. It is based on the ISO 9001 standard and the first edition was published in June 1999 as ISO/TS 16949:1999.

It was prepared by the International Automotive Task Force (IATF) and the "Technical Committee" of ISO. It harmonizes the country-specific regulations of quality Management systems.

About 30 percent of the more than 100

Q. 4. Write short notes on the following:

(a) IT Service Management

Answer:IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization or part of an organization to plan, deliver, operate and control IT services offered to customers. It is thus

(b) Information Security Management

Answer:An information security management system (ISMS) is a set of policies concerned with information security management or IT related risks. The idioms arose primarily out of BS 7799.  The governing principle behind an ISMS is that an organization should design, implement and maintain a coherent set of policies, processes and systems to manage risks to its information assets, thus ensuring acceptable levels of information security risk.

As with all management processes, an

Q. 5. What is CMMI? Explain in brief the process areas of CMMI.

Answer:Capability Maturity Model Integration (CMMI) is a process improvement training and appraisal program and service administered and marketed by Carnegie Mellon University (CMU) and required by many DoD and U.S. Government contracts, especially in software development. CMU claims CMMI can be used to guide process improvement across a project, division, or an entire organization. CMMI defines the following

Q. 6. What is People Capability Maturity Model (PCMM)? Explain the maturity levels of PCMM.

Meaning of PCMM

Brief explanation of various maturity levels of PCMM

Answer:The People Capability Maturity Model (short names:People CMM, PCMM,P-CMM) is a maturity framework that focuses on continuously improving the management and development of the human assets of an organization. It describes an evolutionary improvement path from ad hoc, inconsistently performed practices, to a mature, disciplined, and continuously improving development of the knowledge, skills, and motivation of the workforce that enhances strategic business performance.

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