QM0026: QUALITY CONCEPTS, TASKS ANDDEVELOPMENT METHODS

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ASSIGNMENT

DRIVE	SPRING 2016
PROGRAM	Master of Business Administration- MBA
SEMESTER	4
SUBJECT CODE & NAME	QM0026: QUALITY CONCEPTS, TASKS ANDDEVELOPMENT METHODS
BK ID	B1933
CREDITS & MARKS	4 Credits, 60 marks

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Question.1. Discuss the different steps of problem solving.

Diagram of steps of problem solving

Different steps of problem solving

Answer:Using established tools and techniques will help you improve your approach to solving the problems that your team and your organization face. You'll be more successful at solving problems and, because of this, more successful at what you do. What's more, you'll begin to build a reputation as someone who can handle tough situations, in a wise and positive way.

The Five Steps of Problem Solving

With that understanding of problem solving, let’s

Question.2.Explain the Concept of Measurement.

Answer:To be able to assign a numerical value to an attribute of an object, we must first be able to identify the attribute, and then we must have some kind of unit against which to compare that attribute. Most often we need a measurement tool that supplies us with our units. If our units are smaller than the attribute in question, then our measurement is in terms of numbers (quantities) of those units. On the other hand, if our units are larger than the attribute in question, then our measurement is in terms of parts (partitions) of the unit. Most often measurement includes a quantity of whole units along with a part of a unit. The fractional part of a unit determines the precision with which we measure. Greater precision results from smaller partitions.

The units that we use to measure are most

Question.3.Discuss - Value Analysis and Quality Management.

Answer:VALUE ANALYSIS PROCESS: The first step in the value analysis process is to define the problem and its scope. Once this is done, the functions of the product and its items are derived. These functions are classified into "basic" and "secondary" functions. A Cost Function Matrix or Value Analysis Matrix is prepared to identify the cost of providing each function by associating the function with a mechanism or component part of a product. Product functions with a high cost-function ratio are identified as opportunities for further investigation and improvement. Improvement opportunities are then brainstormed, analyzed, and selected.

The objective of the Function Cost

Question.4.Discuss - Customer Perception of Quality.

Answer:Consumer's opinion of a product's (or a brand's) ability to fulfill his or her expectations. It may have little or nothing to do with the actual excellence of the product, and is based on the firm's (or brand's) current public image (see corporate image), consumer's experience with the firm's other products, and the influence of the opinion leaders, consumer's peer group, and others.

All that really counts is the customer perception of quality. This is dependent on 6 simple steps:

Offer Prompt Attention: Everyone wants prompt attention. The longer a caller has to hold, get passed between departments, wait for someone to

Question.5.Explain - Supplier Rating

Supplier Rating Diagram

Supplier Rating Explanation

Answer:Vendor rating is the result of a formal vendor evaluation system. Vendors or suppliers are given standing, status, or title according to their attainment of some level of performance, such as delivery, lead time, quality, price, or some combination of variables. The motivation for the establishment of such a rating system is part of the effort of manufacturers and service firms to ensure that the desired characteristics of a purchased product or service is built in and not determined later by some after-the-fact indicator. The vendor rating may take the form of a hierarchical ranking from poor to excellent

Question.6.Discuss - EFQM Excellence Model.

Answer:Whilst there are numerous management tools and techniques commonly used, the EFQM Excellence Model provides an holistic view of the organisation and it can be used to determine how these different methods fit together and complement each other.  The Model can therefore be used in conjunction with any number of these tools, based on the needs and function of the organisation, as an overarching framework for developing sustainable excellence.

Excellent organisations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders.  The EFQM Excellence Model allows people to understand the cause and effect relationships between what their organisation does and the Results it achieves.

All organisations strive to be successful, some fail, some achieve periods of success but ultimately fade from view, and a few achieve sustainable success, gaining deserved respect and admiration.  The EFQM Foundation was formed to recognise an

Dear students get fully solved assignments

Send your semester & Specialization name to our mail id :

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