OM 0016 – QUALITY MANAGEMENT

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ASSIGNMENT

DRIVE	SPRING 2016
PROGRAM	MBA
SEMESTER	IV
SUBJECT CODE & NAME	OM 0016 – QUALITY MANAGEMENT
BK ID	B2009
Credit & Marks	4 CREDIT, 60 MARKS

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Question.1. What do you mean by Dimensions of quality? Explain all key dimensions of quality proposedby David Garvin.

Answer:In TQC, quality was a kind of burden to be shared—no single department shouldered all the responsibility. Top management was ultimately accountable for the effectiveness of the system; Feigenbaum, like Juran, proposed careful reporting of the costs of quality to senior executives in order to ensure their commitment. The two also stressed statistical approaches to quality, including process control charts that set limits to acceptable variations in key variables affecting a product’s production. They endorsed sampling procedures

Question.2. Write short notes on the following

a. ISO 9001:2008

Answer:The ISO 9000 family of quality management systems standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product. ISO 9000 deals with the fundamentals of quality management systems, including the eight

b. Optimal maintenance costs

Answer:Optimal maintenance is the discipline within operations research concerned with maintaining a system in a manner that maximizes profit or minimizes cost. Cost functions depending on the reliability, availability and

c. Knowledge management strategy

Answer:Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organizational knowledge. It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge.

An established discipline since 1991 (see Nonaka 1991), KM includes courses taught in the fields of business administration, information

d. Kanban

Answer:Kanban is a scheduling system for lean manufacturing and just-in-time manufacturing. Kanban is an inventory-control system to control the supply chain. TaiichiOhno, an industrial engineer at Toyota, developed kanban to improve manufacturing efficiency. Kanban is one method to achieve JIT.

Kanban became an effective tool to support running a production system as a whole, and an excellent way to promote improvement.

Question.3. Explain various phases for the development of Process-Oriented QMS (Quality ManagementSystem).

Answer:Successful organizations have figured out that customer satisfaction has a direct impact on the bottom line. Creating an environment which supports a quality culture requires a structured, systematic process.  Following are steps to implementing a quality management system that will help to bring the process full circle.

Steps to Creating a Total Quality Management

Question.4. Explain the concept of Change in terms of quality. Also describe Lewin’s Three-Stage Processof Change.

Answer:Kurt Lewin developed a change model involving three steps: unfreezing, changing and refreezing. The model represents a very simple and practical model for understanding the change process. For Lewin, the process of change entails creating the perception that a change is needed, then moving toward the new, desired level of behavior and finally, solidifying that new behavior as the norm. The model is still widely used and

Question.5. What do you mean by Quality Control? Explain the Process of Quality Control.

Answer:Quality control, or QC for short, is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "A part of quality management focused on fulfilling quality requirements".

This approach places an emphasis on three aspects:

·         Elements such as controls, job management, defined and well managed processes, performance and integrity criteria, and

Question.6. Briefly explain following Characteristics of Product Development.

a. Quality of the product

Answer:If a product fulfils the customer’s expectations, the customer will be pleased and consider that the product is of acceptable or even high quality. If his or her expectations are not fulfilled, the customer will consider that the product is of low quality. This means that the quality of a product may be defined as “its ability to fulfill the customer’s needs and expectations”.

b. Cost of the product

Answer:Cost of products sold (COPS) is the expense incurred by a company to sell a product. It includes raw and packing material costs, production costs (labor, utilities, etc.), and certain freight costs. It often goes by another name, Cost of goods sold or COGS.

Product cost refers to the costs

c. Development time

Answer:Choose an estimate that fits with how certain you are about a task. Communicate your certainty and don't let yourself be forced into an estimate when you're not comfortable giving one. Estimates for small tasks will be easier than large chunks. Estimates for projects lasting longer than a few weeks might need to be re-estimated regularly.

d. Development cost

Answer:Development costs are the costs a business incurs from researching, growing and introducing a new product or service. Development costs are commonly referred to as research and development costs. These costs can include a host of expenses, such as marketing analysis, developmental engineering and customer surveying. While some of the costs may be recouped through product and service

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