QM0023: UNDERSTANDING ISO 9001:2008

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ASSIGNMENT

DRIVE	SPRING 2016
PROGRAM	Master of Business Administration- MBA
SEMESTER	4
SUBJECT CODE & NAME	QM0023: UNDERSTANDING ISO 9001:2008
BK ID	B1930
CREDITS & MARKS	4 Credits, 60 marks

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Question.1. Explain the usage and certification of ISO 9000 standards and also describe theTQM and ISO 9000 family of standards.

Explanation of usage & certification of ISO 9000 standards

Description of TQM and ISO 9000 family of standards

Answer:The ISO 9000 family of quality management systems standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product. ISO 9000 deals with the fundamentals of quality management systems, including the eight management principles upon which the family of standards is based. ISO 9001 deals with the requirements that organizations wishing to meet the standard must fulfill.

Question.2. Write a short note on mutually beneficial supplier relationships.

Mutually beneficial supplier relationships.

Answer

Question.3. What do you understand by control of documents and what are the main functionfor which control of document is needed.

Answer: Effective document control requires an underlying philosophy and strategy. It should be tailored to the needs of the organization that uses it. It should be practical and it should be written. No document management strategy can be useful if it is not explicitly documented and made part of the daily routine.  In organizations with the proper understanding of the significance of document management, this documented philosophy and strategy becomes a document management policy. Once this policy is defined, it should be

Question.4. What kind of work environment should you provide to your employees as perISO 9001:2008?

Answer:Becoming ISO 9001 certified means to pass a physical ISO 9001:2008 certification audit by a registrar (a certifying agency).

1. Meet Customer Requirements: Many companies want ISO 9001 certification just to satisfy one customer requirement. The customer states that it will only do business with vendors that are certified as ISO 9001 compliant, so to get (or keep) the business they need that certification. The problem with these companies is that they’re looking for a short-term payoff. They see nothing but that one benefit — we need money — and

Question.5. What are the requirements of sub-clause 7.5.3? Explain them

Requirements of Sub-clause 7.5.3

Answer:ISO 9001 Requirement:Where appropriate, the organization shall identify the product by suitable means throughout product realization.

The organization shall identify the product status with respect to monitoring and measurement requirements throughout product realization. Where traceability is a requirement, the organization shall control the unique identification of the

Question.6. Write short notes on the following:

(a) Product Realization

Answer:product realization is a term used in ISO 9001:2008, referring to the basic design and realization of a product provided to customers, measurable by quality control. The long answer is ISO9001:2008 product realization provides clear, certifiable standards for the process of bringing a product to market. Product realization means a clear idea of what the product will be, usually expressed in drawings, statements of work, functional product specs, or their equivalents.  Based on this clear idea, quality management can objectively determine if the product was "realized" and how efficient the process was.

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