Wednesday, September 28, 2016


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Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Question. 1. Write Short notes on

a. Production Control

Answer:Production control is the activity of monitoring and controlling any particular production or operation. Production control is often run from a specific control room or operations room.

b. Balancing of workstations

Answer:A product layout arranges machines or workers in a line according to the operations that need to be performed to assemble a particular product. From this description, it would seem the layout could be determined simply by following the order of assembly as contained in the bill of material for the product. To some extent, this is true. Precedence requirements specifying which operations must precede others, which can be done concurrently and which must wait until later are an important input to the product

c. Pragmatic benchmarking

Answer:Benchmarking is a misused and misunderstood tool in outsourcing. Almost everybody’s contract has a provision for benchmarking, and in almost all cases it drives the wrong behavior for both parties. A good benchmark (and there

d. Implementation of operations

Answer:Strategies for implementing the operational planThe Operational Plan is a basic tool that directs the day-to-day activities of organisational staff. All staff should be aware of the existence of the operational plan, what its purpose is and why it is important to them. The Operational Plan is only as good as the diligence of staff in

Question. 2. What do you mean by Operation Strategy? Explain various elements or components of Operations Strategy.

Answer:Companies and organizations making products and delivering, be it for profit or not for profit, rely on a handful of processes to get their products manufactured properly and delivered on time. Each of the process acts as an operation for the company. To the company this is essential. That is why managers find operations management more appealing. We begin this section by looking at what operations actually are. Operations strategy is to provide an overall direction that serves the framework for carrying out all the

Question. 3. Describe following dimensions of quality with appropriate examples.

a. Quality of design

Answer:Quality of design is the quality which the producer or supplier is intending to offer to the customer. When the producer is making the quality of design of the product, he should take into consideration the customer's requirements in order to satisfy them with fitness for use of the product.If the quality of design does not reflect the customer's requirements, the product which the producer offers him would not probably satisfy the customer, even if it does sufficiently conform to the design. Quality of design is usually indicated by

b. Conformance to design

Answer:Quality of conformance is the level of the quality of product actually produced and delivered through the production or service process of the organization as per the specifications or design. When the quality of a product entirely conforms to the specification (design), the quality of conformance is deemed excellent.

c. Utilisation conditions

Answer:If market demand grows, capacity utilization will rise. If demand weakens, capacity utilization will slacken. Economists and bankers often watch capacity utilization indicators for signs of inflation pressures.

It is often believed that when utilization

d. After sales service

Answer:A sale is the first step to increasing your sales, not the last. Providing good after-sales service shows your customers you want to build a long-term relationship with them, earn their loyalty and keep their business.

Many successful businesses use after-sales service strategies to consolidate sales, build customer relationships and grow their profits. Providing after-sales service keeps your customers coming back to you and encourages them to refer your business to others.

Question. 4. Discuss the importance of Plant Location. Point out various factors Influencing Plant Location.

Answer:Location planning decisions are very important for all types of business units. This is because it affects the cost, selling price, and demand of the product. It is a non-recurring heavy expenditure. Large companies take the help of different professionals like lawyers, accountants, environmentalist, etc. for selecting the proper location of

Question. 5. Explain the risk management and its various components.

Answer:Risk management is the identification, assessment, and prioritization of risks (defined in ISO 31000 as the effect of uncertainty on objectives) followed by coordinated and economical application of resources to minimize, monitor, and control the probability and/or impact of unfortunate events or to maximize the realization of opportunities. Risk management’s objective is to assure uncertainty does not deflect the

Question. 6. Why redesign of layouts may be necessary?
List the differences between product and process layout.

Answer:Facility layout and design is an important component of a business's overall operations, both in terms of maximizing the effectiveness of the production process and meeting the needs of employees. The basic objective of layout is to ensure a smooth flow of work, material, and information through a system. The basic meaning of facility is the space in which a business's activities take place. The layout and design of that space impact greatly how the work is done—the flow of work, materials, and information through the system.

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