Module 9 Quality Management in Healthcare

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STUDENT HANDBOOK (PGDHHM)

Post Graduate Diploma in Hospital & Healthcare Management

2nd Set of Assignments (Modules 6 to 11)

Module 9

Quality Management in Healthcare

Total: 50 Marks

Answer the following questions. Each question carries 10 marks.

Question. 1. What is Accreditation? What are its benefits? How a successful Accreditation system helps hospital? Explain in detail.

Answer: Hospital accreditation has been defined as “A self-assessment and external peer assessment process used by health care organizations to accurately assess their level of performance in relation to established standards and to implement ways to continuously improve”. Critically, accreditation is not just about standard-setting: there are analytical, counseling and self-improvement dimensions to the process. There are parallel issues in evidence-based medicine, quality assurance and medical ethics (see below), and the reduction of medical error is a key role of the accreditation process. Hospital accreditation is therefore one component in the maintenance of patient safety. However, there is limited and

Question. 2. Explain Quality Management cycle?

Answer: Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality.

The Eight principles of Quality Management on which the

Question. 3. How will you set up a quality programme in a hospital?

Answer: To examine the association between the scope of quality improvement (QI) implementation in hospitals and hospital performance on selected indicators of clinical quality.

Data Sources: Secondary data from 1997 mailed survey of hospital QI practices, Medicare Inpatient Database, American Hospital Association's Annual Survey of Hospitals, the Bureau of Health Professions' Area Resource File, and two proprietary data sets compiled by Solucient Inc. containing data on managed care penetration and hospital

Question. 4. Write short notes on :

a. Segmentation and Differentiation

Answer: Differentiating your product from those of your competitors and segmenting a market can help you increase sales by creating a unique selling proposition. You can segment a market with product differentiation by making different versions of the same product. This helps you appeal to customers with different needs. You can also segment the market using different marketing messages.

b. Barriers to quality management in healthcare

Answer: The health care industry is faced with numerous challenges ranging from rising medical costs, poor state of hospitals, deteriorating health care services and an increasing number of hospital deaths. All these disparities present tremendous challenges for the health care managers in charge of the health care services. As a result, they are forced to try new management methods that will assist their organizations to remain cost effective and efficient. Total Quality Management (TQM) constitutes an appropriate response to these challenges and it has become the strategy of choice to improve organization’s performance

Question. 5. Multiple Choice Questions

a. Four types of barrier to quality management techniques are:

i. Attitudinal & conceptual

ii. Methodological

iii. practical

iv. All of the above

Answer:

b. Who makes the real judgment as to the quality of company's product or services?

i. Customers

ii. Organization itself

iii. NABH

iv. Managers

Answer

c. The following statement is true:

i. Goal setting should be debatable

Answer:

ii. Objectives comes first than standards

Answer:

iii. Developing the right culture and working relationships is key to successful quality strategy

Answer:

iv. Patient satisfaction is not important while setting quality standards

Answer:

d. Accreditation reflects following things except :

i. Commitment of the hospital to improve quality of patient care

ii. To ensure safe environment

iii. Continually work to reduce risk to patient and staff

iv. Formality done by hospital to secure good place

Answer:

e. EFQM model has maximum points for assessment :

i. 500 points

ii. 100 points

iii. 200 points

iv. 1000 points

Answer:

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