Module 7 - Organizational Behaviour

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STUDENT HANDBOOK (PGDHHM)

Post Graduate Diploma in Hospital & Healthcare Management

2nd Set of Assignments (Modules 6 to 11)

Module 7

Organizational Behaviour

Total: 50 Marks

Answer the following questions. Each question carries 10 marks.

Question. 1. Define leadership. What are the different styles of leadership?

Answer: Different types of leadership styles exist in work environments. Advantages and disadvantages exist within each leadership style. The culture and goals of an organization determine which leadership style fits the firm best. Some companies offer several leadership styles within the organization, dependent upon the necessary tasks to complete and departmental needs.

Laissez-Faire: A laissez-faire leader lacks direct supervision of employees and fails to provide regular feedback to those under his supervision. Highly

Question. 2. Describe the quality of patient care.

Answer: UCSF Medical Center and UCSF Benioff Children's Hospital San Francisco are committed to providing the safest and highest quality care to patients. We measure our performance against our own rigorous standards as well as compare the outcomes of our care with top medical centers nationwide in our effort to continually improve the care we provide. We believe that sharing our results with the public is an obligation and a critical factor in our mission of continuous improvement.

At UCSF, we define optimal quality care as:

Question. 3. What is motivation? Describe different motivational techniques for motivating the office staff in a healthcare institution. Which theory of motivation will you apply and why?

Answer: Often, people confuse the idea of 'happy' employees with 'motivated' employees. These may be related, but motivation actually describes the level of desire employees feel to perform, regardless of the level of happiness. Employees who are adequately motivated to perform will be more productive, more engaged and feel more invested in their work. When employees feel these things, it helps them, and thereby their managers, be more successful.

Question. 4. Define Organizational Behaviour. What is relevance of management and Organizational behavior to healthcare institutions?

Answer: Decisions about patient care are often made by a team, rather than by a single individual. To maintain open communication and better coordination, as well as avoiding possible conflicts, one must rely on the role of leaders to motivate the team to achieve the organization goal. It was found that encouragement and support by leaders, their trust and clear vision, their consistent behavior in this regard and their ability to convince subordinates to acknowledge their vision, can all influence employee job satisfaction. On the other hand, we found that the factors in achieving job satisfaction were not limited to the employee's working

Question. 5. Explain with the examples concept and need of HRD and write with examples each element of HRD system.

Answer: Human resources development (HRD) refers to the vast field of training and development provided by organizations to increase the knowledge, skills, education, and abilities of their employees. In many organizations, the human resources development process begins upon the hiring of a new employee and continues throughout that employee's tenure with the organization.

Many employees come into an organization with only a basic

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