PM0017 –PROJECT QUALITY MANAGEMENT

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ASSIGNMENT

DRIVE	SPRING 2015
PROGRAM	MBADS (SEM 4/SEM 6)MBAFLEX/ MBA (SEM 4)PGDPMN (SEM 2)
SUBJECT CODE & NAME	PM 0017 –PROJECT QUALITY MANAGEMENT
BK ID	B2013
CREDITS AND MARKS	4 CREDITS AND 60 MARKS

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q. 1. What is the need for quality management? Explain the significance of customer focus in quality management.

Answer:A quality management system (QMS) is a collection of business processes focused on achieving quality policy and quality objectives to meet customer requirements.[citation needed] It is expressed as the organizational structure, policies, procedures, processes and resources needed to implement quality management. A proper QMS,

Q. 2. Explain the major project management standards and frameworks.

Answer:Project management is the process and activity of planning, organizing, motivating, and controlling resources, procedures and protocols to achieve specific goals in scientific or daily problems. A project is a temporary endeavor designed to produce a unique product, service or result with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables) undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value. The temporary nature of

Q. 3. What are the benefits of quality metrics? Explain the 3 categories of quality metrics.

Answer:As consumers, payers, and regulatory agencies require evidence regarding health care qualities the demand for process of care measures will grow. Although outcome measures of quality represent the desired end results of health care, validated process of care measures provide an important additional element to quality improvement efforts, as they illuminate exactly which provider actions could be changed to improve patient outcomes.

Q. 4. Discuss the major barriers to project quality improvement.

Answer:TQM is management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, production, customer etc) to focus on meeting customer needs and organizational objectives.TQM views an organization as a collection of processes. It maintains that organizations must always strive to continuously improve these processes by incorporating the knowledge and experiences of workers.

8 major barriers to project quality improvement

Q. 5. What is SIPOC (Suppliers, Inputs, Process, Outputs, and Customers)? Which 3 factors should you focus on developing SIPOC? Explain.

Answer:In process improvement, a SIPOC (sometimes COPIS) is a tool that summarizes the inputs and outputs of one or more processes in table form. The acronym SIPOC stands for suppliers, inputs, process, outputs, and customers which form the columns of the table. It was in use at least as early as the Total Quality Management programs of the late 1980s[a] and continues to be used today in Six Sigma, Lean manufacturing, and business

Q. 6. Write short notes on the following problem solving methodologies:

Brainstorming: Brainstorming is a group or individual creativity technique by which efforts are made to find a conclusion for a specific problem by gathering a list of ideas spontaneously contributed by its member(s). The term was popularized by Alex Faickney Osborn in the 1953 book Applied Imagination. Osborn claimed that brainstorming was more effective than individuals working alone in generating ideas, although more recent research has questioned this conclusion. Today, the term is used as a catch all for all group ideation sessions.

Dear students get fully solved assignments

Send your semester & Specialization name to our mail id :

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Call us at : 08263069601