OM0016 – QUALITY MANAGEMENT

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ASSIGNMENT

DRIVE	SPRING 2015
PROGRAM	MBADS (SEM 4/SEM 6) MBAFLEX/ MBA (SEM 4) PGDOMN (SEM 2)
SUBJECT CODE & NAME	OM0016 – QUALITY MANAGEMENT
BK ID	B2009
CREDITS	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q.1: Discuss the various dimensions of quality given by Garvin.

Answer: Eight dimensions of product quality management can be used at a strategic level to analyze quality characteristics. The concept was defined by David Garvin. Some of the dimensions are mutually reinforcing, whereas others are not—improvement in one may be at the expense of others. Understanding the trade-offs desired by customers among these dimensions can help build a competitive advantage. Garvin's eight dimensions can

Q.2: What are the benefits of applying ISO standards in you organisation?

Answer: Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality control, quality assurance and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality.

Principles: The International Standard for Quality management (ISO 9001:2008) adopts a number of management principles that can be used by

Q.3: What do you understand by Management by Walking around (MBWA), a strategy that may be adopted by the top management to lead an organisation towards TQM?

Answer: Management by walking around, popularized back in the ‘80s, may be making a comeback. One reason: For building rapport among team members, it beats emailing from behind closed doors.

Stevens offers this checklist of suggestions for doing it right:

1. Make MBWA part of your routine. Dropping in on

Q.4: What are the major differences between Total Quality Management (TQM) and Six Sigma?

Explain the steps involved in identifying customer requirements for product development.

Answer: Both TQM, total quality management, and Six Sigma are time tested tools to enhance quality of products as well as services. While there are numerous similarities, the subtleties within these systems are different. Traditionally, these systems have been utilized by large corporations. However, small businesses can successfully apply most of the key lessons.

Six Sigma and TQM Basics

Six Sigma and TQM are both quality-improvement systems and attempt to reduce defective products or poor service in an organization, while improving customer

Q.5: Write short notes on:

1. Fault Tree Analysis (FTA)

Answer: Fault tree analysis (FTA) is a top down, deductive failure analysis in which an undesired state of a system is analyzed using Boolean logic to combine a series of lower-level events. This analysis method is mainly used in the fields of safety engineering and reliability engineering to understand how systems can fail, to identify the best ways to

2. Failure Mode Effect Analysis (FMEA)

Answer: Failure mode and effects analysis (FMEA)—also "failure modes," plural, in many publications—was one of the first systematic techniques for failure analysis. It was developed by reliability engineers in the late 1940s to study problems that might arise from malfunctions of military systems. An FMEA is often the first step of a system reliability study. It

Q.6: Explain the concept of Knowledge Support System (KSS). Explain its types.

Answer: The social role of information technology is analysed in order to provide a framework for reasonable requirements for knowledge support systems. The many different scientific and engineering communities targeted on the development of specific knowledge support technologies are noted, and the problems of integrating developments from different communities are highlighted. The architectures of current integrated knowledge support

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