BBR501-Store Operations and Job Knowledge

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Assignment

DRIVE	SPRING 2015
PROGRAM	Bachelor of Business Adminstration- BBA
SEMESTER	5
SUBJECT CODE & NAME	BBR 501-Store Operations and Job Knowledge
BK ID	B 1802
CREDIT & MARKS	4 Credits, 60 marks

Note – Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q.1 There is certain guidelines that a retailer should follow to improve store operations. Elaborate.

Answer: - Guidelines: -

1 Consider inventory optimization tools

Inventory optimization tools have been gaining ground as companies seek to evaluate their entire network and determine the best inventory policies for each product at each node in their supply chain. These are typically stand-alone software tools that use data from WMS and ERP systems.

“These optimization tools take into account demand variability, supply variability, and replenishment parameters to determine how much inventory to

Q.2 Mention the checklists that are required for opening and closing store.

Closing Checklist

Answer: - Opening checklist: -

Prerequisites

·         Manager and crew should arrive 30 minutes prior to opening to allow enough time to prepare for the start of the day.

·         If there is any tampering inside or outside the store, do not enter – remain where you are and call the police.

Q.3 Visual Merchandising is an art of presenting store merchandise in a correct and attractive form. Explain how it is helpful for a retail store along with its norms.

Answer: - Visual merchandising: -Visual merchandising is a retail strategy that maximizes the aesthetics of a product with the intent to increase sales. Visual merchandising can also play a role in the look, feel and culture of a brand. Done well, it can create awareness while simultaneously increasing brand loyalty. Most importantly, it can draw customers in and close the sale – all based on the aesthetic quality of your retail display.

Importance of Visual Merchandising: -Visual merchandising is a retail strategy that maximizes the aesthetics of a product with the intent to

Q.4 Enumerate the duties of Distribution Centre Head in detail.

Answer: - Duties of Distribution Centre Head in detail: -

Responsibilities

As a logistics and distribution manager you'll need to:

·         Use IT systems to manage stock levels, delivery times and transport costs;

·         Use associated information systems to coordinate and control the order cycle;

·         Use data from IT systems to evaluate performance and quality and to plan improvements;

·         Allocate and manage staff resources according to changing needs;

·         Manage staff;

·         Liaise and negotiate with customers and

Q.5 Employees at retail stores need to work under very tight and hectic schedules. In this scenario, explain the norms laid for lunch and tea break for the employees at a retail store.

Answer: - Lunch break Process:

Breaks

Employees are encouraged to take one work break during the first half of a work day and one work break during the second half of a work day away from their workstations. Work breaks are limited to 15 minutes. Unused work breaks may not

Q.6 Write short notes on:

a) Solvency ratio

Answer: - Solvency ratio: - A key metric used to measure an enterprise’s ability to meet its debt and other obligations. The solvency ratio indicates whether a company’s cash flow is sufficient to meet its short-term and long-term liabilities. The

b) Pilferage Handling:- Pilferage is the theft of part of the contents of a package. It may also include theft of the contents but leaving the package, perhaps resealed with bogus contents. Small packages can be pilfered from a larger package such as a shipping container. Broader and related aspects of theft may include taking the entire package, pallet load, truck load, shoplifting, etc.

Solutions involve all phases of product production, packaging, distribution, logistics, sale, and use. No single solution is considered as "pilfer proof". Often, packaging engineers, logistics engineers, and security professionals have addressed

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