PM 0017 – PROJECT QUALITY MANAGEMENT

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ASSIGNMENT

DRIVE	FALL 2016
PROGRAM	MBA
SEMESTER	IV
SUBJECT CODE & NAME	PM 0017 – PROJECT QUALITY MANAGEMENT
BK ID	B2013
CREDITS and MARKS	4 CREDITS AND 60 MARKS

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Question. 1. What is Total Quality Management? Explain various terms used in quality management. Discuss the benefits of traditional method and contemporary method of quality assurance.

Answer: Total quality management (TQM) consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of quality control. TQM enjoyed widespread attention during the late 1980s and early 1990s before being overshadowed by ISO 9000, Lean manufacturing,

Question. 2. Explain the major project management standards and frameworks.

Answer: Many different professions contribute to the theory and practice of project management. Engineers and architects have been managing major projects since pre-history. Since approximately the 1960s, there have been efforts to professionalize the practice of project management as a specialization of its own. There are many active debates around this: Should project management be a profession in the same way as engineering, accounting,

Question. 3. What are the benefits of quality metrics? Explain the 3 categories of quality metrics.

Answer:  When a company promises and delivers on quality, there is a good chance that customer satisfaction and retention will be high. But paving the road to success depends on companies being well-informed about their own business. They achieve that knowledge by developing and utilizing effective metrics.

Why Do We Need Metrics?

Question. 4. What are the methods of Improving Quality? Discuss the major barriers to project quality improvement.

Answer: Achieving high productivity in small businesses typically involves getting the most out of limited resources, such as manpower or equipment. A challenge to business owners is to discover ways to increase productivity while maintaining high levels of quality. A variety of methods are available to accomplish this, including motivating and empowering your workers and streamlining production processes, or even changing them if necessary.

Empower Workers: Your workers are the ones

Question. 5. What is SIPOC (Suppliers, Inputs, Process, Outputs, and Customers)? Which 3 factors should you focus on developing SIPOC? Explain.

Answer: SIPOC (suppliers, inputs, process, outputs, customers) is a visual tool for documenting a business process from beginning to end. SIPOC (pronounced sigh-pock) diagrams are also referred to as high level process maps because they do not contain much detail.

SIPOC diagrams are useful for focusing a

Question. 6. Explain Statistical Process Control (SPC) along with SPC theory and tools?

Answer: Statistical Process Control (SPC) is a group of tools and techniques used to determine the stability and predictability of a process. Graphical depictions of process output are plotted on Control Charts. The first Control Charts were developed by Walter Shewhart at Bell Labs in the 1920’s. At this time, telephone technology was in its infancy with poor reliability. Shewhart used SPC to study variation and reduce special causes of failure. Quality and reliability in phone service increased dramatically as a result of SPC. W. Edwards

Dear students get fully solved assignments

Send your semester & Specialization name to our mail id :

“ help.mbaassignments@gmail.com ”

or

Call us at : 08263069601

(Prefer mailing. Call in emergency )