OM 0016 – QUALITY MANAGEMENT

Dear students get fully solved assignments

Send your semester & Specialization name to our mail id :

“ help.mbaassignments@gmail.com ”

or

Call us at : 08263069601

(Prefer mailing. Call in emergency )

ASSIGNMENT

DRIVE	FALL 2016
PROGRAM	MBA
SEMESTER	IV
SUBJECT CODE & NAME	OM 0016 – QUALITY MANAGEMENT
BK ID	B2009
CREDIT AND MARKS	4 CREDITS AND 60 MARKS

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Question. 1. Explain various Principles of Total Quality Management

Answer: With increased competition and market globalization, TQM practices are now becoming important for the leadership and management of all organizations. Even though with TQM, we often dilute ISO certification, ISO, per se, enables an organization to streamline its quality assurance systems in line with ISO systems and standards, while TQM practices, which succeed ISO, ensure quality improvement in an organization. In line

Question. 2. Elaborate the concept of International Standards. Also explain the following terms

a. ISO 9001:2008

b. ISO 9004:2009

c. ISO 90003:2004: Software Quality Management

d. ISO 13485:2003: Medical Devices Quality Management

Answer: The International Organization for Standardization (ISO) is an international standard-setting body composed of representatives from various national standards organizations.

Founded on 23 February 1947, the organization promotes worldwide proprietary, industrial and commercial standards. It is headquartered in Geneva, Switzerland, and as of 2015 works in 163 countries.

It was one of the first organizations granted general consultative status with the United Nations Economic and Social Council.

ISO, the International Organization for

Question. 3. Explain the concept of culture. Differentiate between authoritarian culture and participative culture.

Answer: Culture refers to the cumulative deposit of knowledge, experience, beliefs, values, attitudes, meanings, hierarchies, religion, notions of time, roles, spatial relations, concepts of the universe, and material objects and possessions acquired by a group of people in the course of generations through individual and group striving.

·       Culture is the systems of knowledge shared by a relatively large group of people.

·       Culture is communication, communication is culture.

·       Culture in its broadest sense is cultivated

Question. 5. Define different aspects of the design and development of a product.

Answer: Good user experience design is magnetic. You start using a product, and everything just feels so easy to do. You continue using it and realize there are smaller thoughtful touches for you to discover along the way – maybe, you accidentally double tapped the space bar of your touch phone and realized that it inserted a ‘.’ and added a space. That’s just what you wanted to do, but it made using the keyboard feel easier.

Question. 6. Write Short notes on following.

a. Knowledge Management

Answer: Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organization. It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge.

An established discipline since 1991, KM includes courses taught in the fields of business administration, information systems, management, library, and information sciences. Other fields may contribute to KM research, including information

b. Expertise location

Answer: As organizations try to make the most of their intellectual capital, awareness is increasing about the importance of connecting to the people with the right knowledge at the right time. Initially focused on targeted business goals such as reducing time for product development, expertise location and management (ELM), also called employee knowledge network solutions, are also well positioned to provide support to organizational learning initiatives. Those include facilitating mentoring programs, identifying knowledge gaps and providing both performance support and follow-up to formal training

c. Communities of Practice (CoPs)

Answer: A community of practice (CoP) is a group of people who share a craft and/or a profession. The concept was first proposed by cognitive anthropologist Jean Lave and educational theorist Etienne Wenger in their 1991 book Situated Learning (Lave & Wenger 1991). Wenger then significantly expanded on the concept in his 1998 book Communities of Practice (Wenger 1998).

A CoP can evolve naturally because of the

d. Knowledge management strategy

Answer: While the knowledge management processes section dealt with the general ways knowledge can be managed, this section tackles long-term knowledge management strategy. Strategic investments represent the company’s choices/options so as to enable and enhance the processes outlined earlier (e.g. knowledge sharing) and to offer help define which knowledge is relevant (i.e. in line with strategic objectives) and which is not.

This section is based on the strategic part of the integrated knowledge management model, which includes:

Dear students get fully solved assignments

Send your semester & Specialization name to our mail id :

“ help.mbaassignments@gmail.com ”

or

Call us at : 08263069601

(Prefer mailing. Call in emergency )