OM0016 – QUALITY MANAGEMENT

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ASSIGNMENT

DRIVE	SUMMER 2016
PROGRAM	MBA
SEMESTER	IV
SUBJECT CODE & NAME	OM 0016 – QUALITY MANAGEMENT
BK ID	B2009
CREDITS AND MARKS	4 CREDITS AND 60 MARKS

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Question. 1. What do you mean by Dimensions of quality? Explain all key dimensions of quality proposed by David Garvin.

Answer:Eight dimension of product quality management can be used at a strategic level to analyze quality characteristics. The concept was defined by David Garvin. Some of the dimensions are mutually reinforcing, whereas others are not—improvement in one may be at the expense of others. Understanding the trade-offs desired by customers among these dimensions can help build a competitive advantage. Garvin's eight dimensions can be summarized as follows:

·         Performance: Performance refers to a product's primary operating characteristics. This dimension of quality involves measurable attributes; brands can usually be ranked objectively on individual aspects of performance.

·         Features: Features are additional

Question. 2. Elaborate the concept of International Standards. Also explain the following terms

a. ISO 9001:2008

b. ISO 9004:2009

c. ISO 90003:2004: Software Quality Management

d. ISO 13485:2003: Medical Devices Quality Management

Answer:International Standards are the backbone of our society, ensuring the safety and quality of products and services, facilitating international trade and improving the environment in which we live in.  Conformity to International Standards helps reassure consumers that products, systems and organizations are safe, reliable and good for the environment.

Economic benefits of standards: Numerous studies have shown that standards boost business and economies. In the UK, for example, standards account for an $8.2bn annual growth in GDP, while in Canada, the use of standards has injected over $91bn into the economy since 1981.

Question. 3. Explain the concept of culture. Differentiate between authoritarian culture and participative culture.

Answer:Culture is something which is created and which resides in the minds of the people. It is learned through our interaction with the environment and during our development and growing years. A growing baby learns a basic set of values, ideas, perceptions, preferences, concept of morality, code of conduct and so on through family and cultural socialization. Thus, we have two terms culture and history. With regard to the first, it may be stated that cultural norms of a society move from generation to generation. The second key term which is basic to culture implies that the cultural norms are shared among the members

Question. 4. Explain the steps of continuous quality improvement.

Answer:Continuous quality improvement (CQI) is a management philosophy used by organizations to better their processes. In this lesson, you will learn how continuous quality improvement is part of a group's culture, how it benefits an organization, and about one of the most popular methods of implementing CQI.

Further, Better, Faster

Throughout history, the human race has always attempted to improve the conditions under which individuals live. Look at how transportation has evolved: from horses and buggies, to trains, to automobiles - and when it seemed like we

Question. 5. Define different aspects of the design and development of a product.

Answer: Product development is the process of creating a new product to be sold by a business or enterprise to its customers.  In the document title, Design refers to those activities involved in creating the styling, look and feel of the product, deciding on the product's mechanical architecture, selecting materials and processes, and engineering the various components necessary to make the product work. Development refers collectively to the entire process of identifying a market opportunity, creating a product to appeal to the identified market, and finally, testing, modifying and refining the product until it is ready for production. A product can be any item from a book, musical composition, or information service, to an engineered product such as a computer, hair dryer, or washing machine. This document is focused on

Question. 6. Write Short notes on following.

a. Knowledge Management

Answer:Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organizational knowledge. It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge.

An established discipline since 1991, KM includes courses taught in the fields of business administration, information systems, management, library, and information sciences. Other fields may contribute to KM research, including information and media, computer science, public health, and public policy.

b. Expertise location

Answer:Expertise finding is the use of tools for finding and assessing individual expertise, with particular focus on scientific expertise.

A classification of expertise location systems

c. Communities of Practice (CoPs)

Answer:Communities of practice are formed by people who engage in a process of collective learning in a shared domain of human endeavor: a tribe learning to survive, a band of artists seeking new forms of expression, a group of engineers working on similar problems, a clique of pupils defining their identity in the school, a network of surgeons exploring novel techniques, a gathering of first-time managers helping each other cope. In

d. Knowledge management strategy

Answer:Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organizational knowledge. It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge.

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