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Business Communication

Jun 2025 Examination

Q1. Evaluate the challenges and opportunities of mobile communication in business environments.  (10 Marks)

Q2. A small retail store, "Style Hub," uses instant messaging to coordinate staff schedules. A last-minute shift swap wasn't clearly communicated in the employee group chat, resulting in the store being understaffed during the busiest period.

How can businesses ensure effective communication through instant messaging while maintaining professionalism?  (10 Marks)

 

Q3A. "QuickPulse," a marketing firm, encourages instant messaging for team collaboration. However, constant notifications are disrupting focused work. How can businesses balance the need for real-time communication with the necessity of maintaining employee productivity? (5 Marks)

 

Q3B. A new employee at "Design Dynamics," Anurag, uses instant messaging to communicate with clients, sometimes using casual language and emojis. A senior colleague notices this might not be perceived professionally. What are the key etiquette rules to follow when using instant messaging in a professional setting?  (5 Marks

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