MH0059 – Quality Management in Healthcare Services

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SUMMER 2016

Master of Business Administration in Health Care Services- MBA Semester 4

MH0059 – Quality Management in Healthcare Services- 4 Credits

(Book ID: B1323)

Assignment Set -1 (60 marks)

Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.

Q1. Discuss the business significance of quality in healthcare.     10 marks(350-400 words)

Answer : At its best, health care in the United States is superb. Such care—including prevention, early diagnosis of illness, and advanced therapeutic services—is not, however, available to millions of Americans who are uninsured or underinsured. Even Americans with insurance, including Medicare and Medicaid, may not always have access to adequate care. At the same time, some Americans may be subjected to inappropriate or unnecessary procedures.

American health care—with its mix of superb and questionable care and its gaps in access—is very expensive. Continued efforts to limit the growth of health care spending are essential if we are to meet other socially important needs, for example, in

Q2. Explain seven quality tools.          10 marks(350-400 words)

Answer :   Introduction:

Most of the organizations use quality tools for various purposes related to controlling and assuring quality. Although there are a good number of quality tools specific to certain domains, fields, and practices, some of the quality tools can be used across such domains.

1.Flow Charts

This is one of the basic quality tools that can be used

Q3. Define accreditation and certification. List the benefits of accreditation and certification of hospitals.10 marks(350-400 words)

Answer : Certification and Accreditation (C&A or Can) is a process for implementing information security. It is a systematic procedure for evaluating, describing, testing and authorizing systems prior to or after a system is in operation. The C&A process is used extensively in the U.S. Federal Government. Some C&A processes include FISMA, NIACAP, DIACAP and DCID 6/3.

NIST Special Publication 800-37, "Guide for Applying the Risk Management Framework to Federal Information Systems," transforms the traditional Certification and Accreditation (C&A) process into the six-step Risk management framework (RMF).

Q4. ‘Lean thinking is essential in healthcare organisations’. Justify. 10 marks(350-400 words)

Answer : Even after the Supreme Court's ruling on the fate of “Osama Care,” we should recall the formal name of the law: the Patient Protection and Affordable Care Act. Most of the health reform discussion has been about the cost of healthcare, losing sight of the urgent need to fix the ongoing crisis of quality and patient safety. More healthcare organizations need to adopt the “lean” management philosophy to “bend the cost curve” and save lives, as some innovators have proven over the last ten years.

Q5. Discuss the advantages and disadvantages of quality control in healthcare. 10 marks(350-400 words)

Answer : Managed care is a big part of health care today, but the question is whether it is the best way to control health care costs. Sometimes it can be advantageous, while other times it can have disastrous consequences. We will look at both the advantages and disadvantages of managed health care.

Defining Managed Care

Most people who have managed care health

Q6. Explain the implementation of QMS in healthcare organisation10 marks(350-400 words)

Answer : Steps to Creating a Total Quality Management System

1.  Clarify Vision, Mission and Values

Employees need to know how what they do is tied to organizational strategy and objectives which makes it important that all employees understand where the organization is headed (its vision), what it hopes to accomplish (mission) and the operational principles (values) that will steer its priorities and decision making.

2.  Identify Critical Success Factors (CSF)

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