QM0022: TQM TOOLS AND TECHNIQUES

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Assignment

DRIVE	SPRING 2015
PROGRAM	MBA (SEM 3)
SEMESTER	3
SUBJECT CODE & NAME	QM0022: TQM TOOLS AND TECHNIQUES
BK ID	B1929
CREDIT & MARKS	4 CREDITS & 60 MARKS

Note: Answer all questions. Each question is followed by evaluation scheme.

1 Describe the principles of Total Quality Management (TQM).

Answer: The basic principles for the Total Quality Management (TQM) philosophy of doing business are to satisfy the customer, satisfy the supplier, and continuously improve the business processes.

Satisfy the customer

The first and major TQM principle is to satisfy the

Q2  List the seven basic quality control tools. Describe any three of them.

Answer: The Seven Basic Tools of Quality is a designation given to a fixed set of graphical techniques identified as being most helpful in troubleshooting issues related to quality. They are called basic because they are suitable for people with little formal training in statistics and because they can be used to solve the vast majority of quality-related issues.

Q3 Write short notes on the following:

(a) Quality Circle

Answer: A quality circle is a group of workers who do the same or similar work, who meet regularly to identify, analyze and solve work-related problems. Normally small in size, the group is usually led by a supervisor or manager and

(b) Six Sigma Methodology

Answer: Six Sigma has two key methodologies:

·        DMAIC: It refers to a data-driven quality strategy for improving processes. This methodology is used to improve an existing business process.

·        DMADV: It refers to a data-driven quality strategy for designing products & processes. This methodology is used

Q4 . What is meant by ‘Kaizen’? What are the benefits of Kaizen? Explain the ‘PDCA’ cycle.

Answer: The word “Kai” refers to “change” and the word “Zen” means “good”. Thus, kaizen is a Japanese word meaning “improvement” or “change for the better” which refers to the beliefs or practises that focus upon the continuous improvement of various processes. Continuous Improvement Process, also termed as kaizen, is defined as a

Q5. What is ‘FMEA’? Explain the concept of ‘Risk Priority Number’.

Answer: Failure Modes and Effects Analysis (FMEA) is a systematic, proactive method of evaluating a process. An FMEA identifies the opportunities for failure, or "failure modes," in each step of the process. Each failure mode gets a numeric score that quantifies (a) likelihood that the failure will occur, (b) likelihood that the failure will not be detected, and (c

Q6. Write short notes on the following:

(a) Benchmarking

Answer: Benchmarking is the process of measuring products, services, and processes against those of organizations known to be leaders in one or more aspects of their operations. Benchmarking provides necessary insights to help you understand how

(b) Just – In – Time (JIT)

Answer: Just in time (JIT) is a production strategy that strives to improve a business' return on investment by reducing in-process inventory and associated carrying costs. Just in time is a type of operations management approach which originated in Japan in the 1950s. It was adopted by Toyota and other Japanese manufacturing firms, with excellent results: Toyota and other companies that adopted the approach ended up raising productivity (

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